Job Description Summary

Job Description

Key Responsibilities

• Providing testing, commissioning and technical support to customers: This includes site , office and factory activities providing on site services, remote support, answering questions about products, troubleshooting problems, and providing recommendations for solutions. 
•  Receive, record, analyze customer repair and technical support requests using the software tool provided
• Work closely with factories, repair centers, operations, logistics, customers to achieve shortest possible request closing time maintain legal and commercial agreements and achieve customer satisfaction
• Working with customers to understand their installed base data, advise for upgrade, repair and other technical recommendations.  
• Working with factories and repair centers to facilitate recommendations and solutions implementation at customer sites.                                                                                                                  
• Writing technical documentation: This includes test reports, repair reports, findings solutions, and technical reports.

Required Qualification

• Bachelors' Degree in Electrical, Electronics, Mechatronics, Electromechanical, or/and Instrumentation and Control Engineering or related fields.
• Fresh graduates up to 2 years of experience.
• Electrical Safety awareness: This includes knowledge of electrical safety standards, and how to work safely with electrical equipment. 

• The legal right to work in KSA without company sponsorship or time restriction.

                                              

Desired Characteristics

• Knowledge of Power system theory based on the fundamental principles of electrical engineering, such as voltage, current, resistance, power, symmetrical components, etc. and Power system components: the main components include Generators, Transmission lines, Distribution lines, Substations, transformers, Loads, and protective devices.
• Ability to handle and deal with different level of customers beginners to experts maintaining same respect and demonstrate correct standards and theories                                                                                               
• Network analysis which is the process of analyzing the behavior of power system under different conditions.                                                                                                 
• Power system protection: this includes designing and installing protective devices to protect the power system from faults.                                                  
• Substation Automation is the process of using digital technology to control an monitor substations.                                                                                            
•  Negotiation skills
• Presentation & Communication skills

Additional Information