Position Overview:   

WE ARE HIRING FOR FIELD SERVICE TECHNICIAN - 2ND SHIFT - COPPELL, TX!

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers.  They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order.  The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.   

Responsibilities: 

Electromechanical Emergency and Preventative Maintenance                     60%

• Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment

• Diagnose and understand equipment problems

• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues

• Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management

• Drive to customer sites to provide service and maintenance

Customer Interaction                                                                                       30%

• Interact with customer operations staff

• Be consistently reliable and timely in all aspects of the position, and display a positive attitude

• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance

• Work to continually improve customer relations

• Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust Datacard values

Learning and Development                                                                             10%

• Participate in company sponsored personal development and quality initiatives

• Complete all company training and development courses required by Entrust

• Develop competency in required applications to confidently use diverse software and systems required by the operation

• Assist less experience personnel that require assistance with difficult repair problems

• Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

  

Qualifications: 

Basic Qualifications  

• Associates degree in Electronics or equivalent verifiable training

• Minimum of 2 year of electromechanical technician experience

• Proficient problem solving and troubleshooting skills

• Proficient with PC’s, current operating systems and relevant software applications

• Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations

• Ability to lift up to 70 lbs

• Overtime is required as needed

Preferred Qualifications:

• Additional electromechanical technician or field service experience

• Entrust central issuance

• Advanced technical education

• Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products

• Skilled with tools and electronic test equipment

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube

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Compensation Range:

The anticipated starting base pay for this position is: $22.68-$35.65 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [email protected].

Recruiter:

Marcina Stewart

[email protected]