About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
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Contactless sensing that monitors respiration and motion with medical-grade accuracy
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Native predictive models that detect 85% of preventable adverse events several days in advance
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Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
About the Role
As our Field Technician, you’ll report to the Head of Field Operations and make sure our sensors reach the right sites, work reliably and stay accounted for. You’ll handle the physical side of our platform: order fulfillment, 3PL coordination, device inventory and on-site and phone support across the Los Angeles area. You’ll work closely with Customer Success and Operations so every facility gets working hardware on time.
What You'll Do
Install, mount and configure Circadia C100 sensors at healthcare facilities across the LA area, working with contracted installation vendors
Provide phone and on-site technical support to facility staff, resolving device and tablet issues quickly and clearly
Monitor the Circadia tablet and C100 devices in the field, troubleshoot problems and do routine hands-on maintenance
Connect devices to facility networks, including Wi-Fi and VLAN setup, and fix connectivity issues
Fulfill device and supply orders end to end in ShipStation, working daily with our third-party logistics (3PL) partner on receipts, shipments, stock levels and discrepancies
Track every device through its full lifecycle (deployed, in transit, returned, refurbished, retired) and run regular inventory counts that reconcile ShipStation, 3PL reports and internal asset records
Process returns, swaps and RMAs, then diagnose returned hardware and route it to repair, redeployment or retirement
Adaptability and Fast-Paced Environment: You thrive in a dynamic, fast-paced environment and can handle multiple tasks with precision and composure, ensuring our customers' needs are promptly met.
Qualifications
Hands-on experience in order fulfillment
Working proficiency with ShipStation or other order fulfillment platforms
Experience with asset or inventory management, including lifecycle tracking and reconciliation
Basic IT networking knowledge, including Wi-Fi and VLAN configuration
Experience mounting and installing equipment with power tools
Experience troubleshooting hardware and supporting non-technical users by phone and in person
Experience supporting staff in healthcare or a similar care setting, by phone and in person, with patience, empathy and respect for patient privacy
Valid driver’s license, reliable transportation and ability to travel to healthcare facility sites as needed, including occasional overnight travel
Ability to lift and carry equipment (25-50 lbs) and perform installation work that may include reaching, bending, or working at heights
Nice-to-Haves
Prior experience installing or maintaining medical or healthcare-related equipment
Experience working with a 3PL partner
Experience coordinating with third-party vendors or contractors
Bilingual (English/Spanish) - a plus given the Los Angeles market
Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.
