FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

Requirements

Summary:

Provides routine data collection, preparation and administrative support for complaint response duties handled by Regulatory Affairs Specialists. Supports work queue assignment, data uploads to state regulatory portals and other technical tasks needed for timely regulatory reporting. Escalates complex issues to specialists or management. Prepares standard and limited ad hoc reports related to complaint and regulatory functions using established templates and procedures.

Responsibilities:

• Collects and organizes complaint, policy, billing and related business information for internal and/or external reporting using established procedures.
• Coordinates with Product, Billing, Claims, Service, I/T and other business partners to obtain documentation, confirm data needs and route policy or billing-related inquiries.
• Performs data uploads to state regulatory portals and supports timely regulatory reporting in accordance with instructions and established controls.
• Maintains complaint file tracking, work assignment queues, portal records, data dictionary fields and other metadata updates as assigned. Reviews assigned information for completeness, consistency and obvious data issues; escalates discrepancies or non-routine questions to Regulatory Affairs Specialists or management.
• Researches and evaluates policy processing transactions to support Regulatory Affairs Specialist to resolve complaints;
• Assists in development of plans to address complaint trends
• Participates in department and team sessions to discuss complaint trends
• Assists Reg Affairs Specialist on data calls, premium surveys, market conduct exams and investigations.

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.

• Comprehensive benefits package.

• Flexible work arrangements (remote and/or office-based).

• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.

• Private Health Insurance.

• Paid Time Off.

• Training & Development opportunities in partnership with renowned companies.