Job Summary

The Facility Technician in Insulet Malaysia will be responsible for the installation, troubleshooting, maintenance, energy efficiency, and improvement of the facilities equipment, building maintenance (Civil & Plumbing, M&E), and other related area. They will also be trained and cross-trained to repair, maintain and improve the reliability of various areas or services, outsource services teams, and contractors, ensure their daily activities support business objectives, comply with cGMP requirements, and manage their performance/development. The Facility Technician must keep the facility system upkeeping all the time, the safety of our staff and patients first as a User of our product, be focused on quality, be self-directed, be a motivated team player, and be a fast learner —eager to gain and share new knowledge.  The normal schedule for this role is Monday through Sunday with the plant being a 24/7 operation and will require flexibility to maintain standards across all shifts. Facility technicians must be quality-conscious, aggressively self-directed, motivated team players, and initiative — eager to gain and share new knowledge.

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to making the lives of people with diabetes easier. Through its OmniPod Insulin Management System, Insulet seeks to expand the use of insulin pump therapy among people with insulin-dependent diabetes.  Insulet's Delivery Systems business also partners with global pharmaceutical and biotechnology companies to tailor the OmniPod technology platform for the delivery of subcutaneous drugs across multiple therapeutic areas. 

Responsibilities: 

•    Ensure compliance with Malaysian workplace safety regulations and building codes during all maintenance activities and equipment operations 
•    Maintain and test safety equipment including fire extinguishers, emergency lighting, exit signs, and first aid stations according to regulatory requirements 
•    Respond to facility emergencies including equipment failures, water leaks, electrical issues, and other urgent maintenance situations 
•    Report safety hazards and potential risks to Facilities Department immediately while taking appropriate interim protective measure
•    Perform daily maintenance tasks including minor electrical repairs, plumbing fixes, carpentry work, and general building maintenance. 
•    Conduct routine inspections of office areas, common spaces, meeting rooms, and facilities to identify maintenance needs and safety concerns 
•    Execute preventive maintenance schedules for building equipment including lighting fixtures, door mechanisms, furniture, and office equipment 
•    Respond promptly to maintenance requests from employees and management, ensuring completion within established timeframes and quality standards 
•    Assist with basic HVAC system maintenance including filter changes, vent cleaning, and temperature control adjustments under vendor supervision 
•    Perform electrical maintenance tasks such as light bulb replacement, socket repairs, switch installations, and basic wiring modifications following safety protocols 
•    Handle plumbing maintenance including faucet repairs, toilet adjustments, drain clearing, and minor pipe fixes throughout office areas and toilets 
•    Set up and reconfigure office furniture, workstations, and meeting rooms to accommodate space changes, relocations, and business requirements 
•    Install and relocate office equipment including desks, chairs, filing cabinets, and technology equipment following ergonomic and safety guidelines 
•    Assist with office moves and space reconfigurations by dismantling, transporting, and reassembling furniture and equipment 
•    Maintain storage areas and coordinate inventory management of maintenance supplies, tools, and equipment. 
•    Support to setup space for company event such eve celebration, townhall etc, 
•    Provide technical support to external contractors and service vendors by explaining facility systems, providing access, and monitoring work quality 
•    Assist specialist technicians during major repairs, installations, and maintenance projects by providing tools, materials, and local facility knowledge 
•    Perform quality checks on vendor work and report completion status to Facilities Manager for approval and documentation 
•    Maintain secure tool and equipment storage while coordinating with vendors on shared resources and facility access requirements 
•    Complete daily work orders and maintenance requests using facility management systems, providing detailed descriptions of work performed and materials used 
•    Maintain accurate records of maintenance activities, equipment service dates, and inventory usage for reporting and budget management 
•    All job requests should attend to within 30min – 1-hour assessment and completed based on job criticality or type. Assist vendors and closely follow up.
•    Troubleshoot and repair electrical. mechanical, plumbing, civil, and other systems on equipment.
•    Assist all authority, internal or relevant body audits, annual authority inspection, and statutory license renewal. e.g DOSH, DOE, BOMBA, SPKA, KPDNKK. etc.
•    Basic knowledge of pharmaceutical documentation work such as Deviation, Assist Investigation report, PM Plan, Calibration Plan, Calibration master list, SOP, Monitoring logbook, checklist for PPM, and other related documents for the Facilities system. Preferred.
•    Basic knowledge of monitoring and controlling systems such as BAS (Building Automation System), BMS (Building Management System), Control system, and EMS (Environmental monitoring system).
•    Ensure contribute to quality plans that have minimal interruptions and smooth return to service.
•    Basic knowledge of Solar energy systems and energy efficiency program
•    Maintain inventory of spare parts for critical components and consumable parts of the equipment.
•    Always ready to carry out any new task assigned from time to time by a superior.

Education and Experience:

•    Certificate or Diploma an equivalent combination of education in civil & plumbing, electrical & electronics or mechanical or mechatronics engineering, or equivalent background.
•    1-3 Years of experience with Facilities systems or relevant experience from manufacturing -PCBA, pharmaceutical, healthcare, and cleanroom industry.
•    1-3 Years of experience in facilities division in a high-volume production environment.
•    AO / A4 Chargeman certificate is an advantage. Optional
•    Process oriented and uses data to make decisions.
•    Ability to fulfill job responsibilities in a fast-paced/high-volume production environment. 
•    Committed to job roles without hesitation.

Preferred Skills and Competencies: 
•    Proficient in computer skills, MS Word, Excel, and Outlook.
•    Requires electrical and software aptitude, technical ability, problem-solving skills, and ability to read and understand technical drawings and manuals.
•    Technical knowledge of HVAC system, ELV system, Clean room, and BMS.
•    Previous experience working in a clean room environment is an advantage.
•    Experience working in a regulated industry; Consumer products or Life Sciences preferred.
•    Have strong interpersonal and communication skills.
•    Excellent attention to detail, organizational skills, and rigorous process discipline.
•    Ability to adapt quickly to changes in daily work plans and unplanned issues on equipment, maintaining a focus on productivity without compromising safety or quality.
•    Thirst for knowledge and intense curiosity.
•    Sound decision-making using data analysis.
•    Multi-language fluency preferred (English, Malay)

Physical Requirements (if applicable):          
•    Able to work all shifts and some weekends as required to support business objectives.
•    Required to stand for at least 75% of working time per shift, with walking at least 50% of working time per shift.

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.