EDUCATION:

• A bachelor’s degree is preferred.

EXPERIENCE:

• Clinical operations experience
• Epic end-user or application support experience
• Experience supporting clinical applications or healthcare environments.
• Epic certification is preferred.

JOB RESPONSIBILITIES: 

• Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.
• Collaborate with various teams to identify and resolve issues impacting application performance and user experience.
• Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.
• Manage system changes as per user requests and organizational needs.
• Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
• Maintain regular communication with Epic representatives and participate in weekly project team meetings.
• Engage with the business community and end-users to understand operational needs and direct workflow configurations.
• Lead training initiatives and support end-users with troubleshooting and problem-solving.
• Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met.
• Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones.

WORKING CONDITIONS: 

• Fast-paced office environment.
• After hours, weekend, and holiday work will occasionally be required as determined by the Manager of EPIC IT Clinical Applications to support software/hardware patches, upgrades, downtimes, and potential disasters.
• Work requires regular speed, accuracy, and adeptness to operate a limited range of equipment.
• Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens.

EQUIPMENT / WORK AIDS / LICENSURE: 

• Epic certification is preferred and will be required. Candidates will receive comprehensive training at Epic and must complete certification and tests to gain in-depth knowledge of the software.
• Some Epic application analyst roles may require a RN, Pharm. D., Licensed Medical Technologist, or other clinical certification depending on the areas supported.