We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Associate Director, Enterprise Operations is a key operational leader who helps translate enterprise priorities into coordinated action. Working closely with the Enterprise Operations Lead, this role advances operational execution, governance, prioritization, and cross-functional alignment across the enterprise. 

The Associate Director serves as a trusted partner across Finance, Talent, IT, Risk, Communications, and Lines of Business, helping ensure priorities are clear, execution is consistent, and enterprise objectives are achieved. The role requires strong judgment, responsiveness, adaptability, and comfort operating in a fast-paced environment with shifting priorities. 

Key Responsibilities 

Enterprise Operations Leadership 

• Advance execution of enterprise operational strategies and priorities. 

• Track progress against operational initiatives and proactively escalate risks, dependencies, and decisions needed. 

• Enable consistent implementation of enterprise policies, standards, and operational practices. 

• Promote data-driven decision-making, operational discipline, and accountability across workstreams. 

• Serve as a delegate for the Enterprise Operations Lead when needed, representing priorities and supporting follow-through. 

Enterprise Projects and Advisory Support 

• Lead or support enterprise operational projects that address transformation needs, leadership priorities, operational complexity, and cross-functional business challenges. 

• Advise business leaders by clarifying needs, structuring complex issues, and recommending practical paths forward. 

• Identify opportunities to simplify processes, reduce friction, and improve operational effectiveness. 

• Synthesize large volumes of data and stakeholder input into clear themes, decisions, and actionable insights. 

• Coordinate cross-functional resources and dependencies to support successful delivery of enterprise initiatives. 

• Prepare executive-level reporting, decision materials, and presentations for leadership teams and governance committees. 

Stakeholder Coordination 

• Partner with Finance, Talent, Digital, Communications, Risk, and Lines of Business to align operational priorities and execution plans. 

• Facilitate leadership meetings, working sessions, and operational committees. 

• Support communication and change management inputs related to enterprise initiatives. 

• Build trusted relationships across leadership teams to strengthen collaboration and execution. 

Success Measures 

• Timely delivery of strategic enterprise initiatives with clear ownership, priorities, and follow-through. 

• Achievement of operational performance metrics and KPIs. 

• Strong cross-functional collaboration and consistent execution across enterprise workstreams. 

• Increased efficiency and simplification of operational processes. 

• Strong stakeholder engagement and timely, accurate executive reporting. 

Qualifications 

Education & Experience 

• Bachelor’s degree and 8 to 10 years of progressive experience in operations, business transformation, consulting, or related function. 

• Experience leading large-scale complex projects and initiatives and working in cross-functional teams. 

• Experience working with senior leaders and executive stakeholders in a fast-paced, enterprise environment. 

Skills and Capabilities 

• Strong strategic thinking and operational execution capabilities. 

• Excellent communication, facilitation, executive presence, and stakeholder management abilities. 

• Ability to manage ambiguity, structure complex problems, and translate inputs into actionable recommendations. 

• Analytical mindset with the ability to use data, insights, and stakeholder feedback to inform decisions. 

• Ability to influence without direct authority and build alignment across functions. 

• Strong organizational discipline, responsiveness, adaptability, and problem-solving skills. 

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.