The Opportunity

Join Adobe Professional Services as an Enterprise Architect, assisting leading airlines and aviation organizations in crafting, delivering, and embracing innovative customer experience solutions with Adobe Experience Cloud.

Collaborating closely with airline clients to help them grasp their business objectives and translate them into scalable, efficient technology systems. You will offer knowledge in customer data platforms (CDP), journey orchestration, campaign management, content management, analytics, and personalization.

In this role, you'll help airlines improve customer experiences, deepen dedication, grow direct bookings, and uncover new opportunities for ancillary revenue generation. You'll work alongside business and technology teams to deliver solutions that facilitate ongoing digital transformation!

What you'll Do

• Offer airline sector expertise and technical advice within Adobe Experience Cloud, including Adobe Experience Platform, Adobe Journey Optimizer, Adobe Real-Time CDP, Adobe Campaign, Adobe Experience Manager, Adobe Analytics, and Adobe Target.
• Lead technical discovery sessions, architecture workshops, and solution development discussions with business and IT collaborators.
• Develop data architectures and integration methods that link Adobe solutions with airline technology ecosystems, including Passenger Service Systems (PSS), reservation systems, dedication platforms, and digital commerce channels.
• Develop scalable solutions for customer data management, identity management, segmentation, journey orchestration, decisioning, personalization, and cross-channel engagement.
• Advise collaborators on technical architecture, solution options, and implementation considerations, identifying risks and dependencies early.
• Support airline digital transformation initiatives centered on customer experience, direct bookings, dedication, personalization, customer data, and ancillary revenue growth.
• Direct technical architecture throughout projects, working alongside delivery teams to tackle integration issues and ensure solutions follow Adobe architecture standards.
• Encourage the growth of consultants and architects by sharing knowledge, providing technical assistance, and evaluating architectural solutions.
• Contribute to pre-sales activities and RFP responses by developing technical proposals, solution architectures, and recommendations.
• Work with analytics teams to define success measures and evaluate customer engagement, conversion, personalization efficiency, and business outcomes.

What you need to succeed

• 8+ years of experience in the airline or aviation industry, including consulting, enterprise architecture, or professional services delivery.
• Experience working directly with customers to guide digital transformation and MarTech implementations.
• Experience crafting enterprise architectures involving data integration, APIs, customer identity, data modeling, segmentation, and cross-platform solutions.
• Experience in airline online channels, managing customer lifecycle, digital retail, dedication, or tailored experiences.
• Experience with airline technology and data environments, including Passenger Service Systems (PSS), reservation and booking platforms, rewards programs, and customer data ecosystems.
• Experience assisting or advising consultants and architects, or participating in pre-sales and RFP activities.
• A bachelor's degree or equivalent experience in Business, Engineering, Computer Science, Aviation, or a related field.
• Willingness to travel up to 50% of the time.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.