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Job Posting Title:

Position Type:

Department:

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Pay Grade:

Job Description:

Enrollment Coach 1

This position plays a critical role in the recruitment and application processes for prospective online learners, serving as the initial point-of-contact for learners in fully online programs. The Enrollment Coach must be familiar with successful marketing practices, possessing a naturally enthusiastic and persuasive manner to successfully recruit online learners. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and larger OCE recruitment and retention teams to recruit and admit a robust pool of applicants to online degree programs. The role is highly collaborative with the Student Success Coach team to effectively support the prospect and student life cycle.  The Enrollment Coach Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of prospective student records, converting prospective students into registrations, application goals, and consistently asking for feedback and coaching. 

Job Responsibilities:

As the first line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms).  Ensure that targeted response times and accuracy guidelines are consistently met via a multi-channel approach. Runs and processes reports to ensure a seamless experience for active and prospective learners. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. Coordinate with admissions and enrollment teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coaches, and other applicable departments.  Communicates constantly with prospects and constituent departments to ensure application, admission and enrollment of qualified learners. Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of student issues, and consistently asking for feedback and coaching. 65%

Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems.  Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs and student pathways. 30%

Participates in continual professional development, working to ensure high levels of customer service excellence. Other duties may be assigned to assist in the overall success of the division. 5%

Minimum Qualifications:

Bachelor's degree with 0 -1 years of experience

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Enrollment Coach 2

This position plays a critical role in the recruitment and application processes for prospective online learners, serving as the initial point-of-contact for learners in fully online programs. The Enrollment Coach must be familiar with successful marketing practices, possessing a naturally enthusiastic and persuasive manner to successfully recruit online learners. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention team to recruit and admit a robust pool of applicants to online degree programs. The role is highly collaborative with both the marketing team and the Student Success Coach team to effectively support the prospect and student life cycle. The Enrollment Coach Tier 2 will support enrollment goals by meeting daily outreach metrics, taking ownership of prospective student records, converting prospective students into registration, meeting application goals that have been established for this tier, and by problem solving the learner's needs to match that of the program offerings at LSU Online. The Enrollment Coach 2 will consistently ask for feedback and coaching and offer it to others for growth.

Job Responsibilities:

Recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms).  Ensure that targeted response times and accuracy guidelines are consistently met via a multi-channel approach. Runs, analyzes, and processes reports to ensure a seamless experience for prospective learners. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students.  Coordinate with admissions and enrollment teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coaches, and other applicable departments.  Communicates constantly with prospects and constituent departments to ensure application, admission and enrollment of qualified learners. Tier 2 will support enrollment goals by meeting daily outreach metrics, taking ownership and problem-solving the learner's needs, meeting established goals for this tier, and asking for feedback and coaching. Demonstrates increasing self-sufficiency in managing complex inquiries and serves as a mentor to new team members, guiding them through core processes and effective engagement techniques. 60%

Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems.  Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs and student pathways. Efficiently manages technology systems and tools to optimize lead tracking and engagement, while supporting newer team members by sharing best practices for tracking and following up with prospective learners. 30%

Participates in continual professional development, working to ensure high levels of customer service excellence. Other duties may be assigned to support initiatives to further the overall success of the division. 10%

Minimum Qualifications:

Bachelor's degree with 1 year of experience

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Enrollment Coach 3

This position plays a critical role in the recruitment and application processes for prospective online learners, serving as the initial point-of-contact for learners in fully online programs. The Enrollment Coach must be familiar with successful marketing practices, possessing a naturally enthusiastic and persuasive manner to successfully recruit online learners. The Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and larger OCE recruitment and retention teams to recruit and admit a robust pool of applicants to online degree programs. The role is highly collaborative with both the marketing team and the Student Success Coach team to effectively support the prospect and student life cycle. The Enrollment Coach Tier 3 will support enrollment goals by meeting and exceeding daily outreach metrics established for this tier and by problem solving the learner's needs to match that of the program offerings at LSU Online. While giving other team members feedback and helping with growth, this position may be tasked with additional duties and stretch assignments to support priorities or projects within OCE.

Job Responsibilities:

Student Recruitment-Recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms). Ensure that targeted response times and accuracy guidelines are consistently met via a multi-channel approach. Runs, analyzes, and processes reports to ensure a seamless experience for prospective learners. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. Coordinate with admissions and enrollments teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coaches, and other applicable departments. Communicates constantly with prospects and constituent departments to ensure application, admission and enrollment of qualified learners. Tier 3 will support enrollment goals by meeting daily outreach metrics, taking ownership and problem-solving the learner's needs, meeting established goals for this tier, and asking for feedback and coaching. Demonstrates increasing self-sufficiency in managing complex inquiries and serves as a mentor to new team members, guiding them through core processes and effective engagement techniques. 60%

Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems.  Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs and student pathways. Expertly navigates and leverages technology systems for lead management, contributing to training, onboarding, and process improvement efforts to enhance team effectiveness in achieving recruitment success. 30%

Participates in continual professional development, working to ensure high levels of customer service excellence. Consistently contributes to initiatives and stretch assignments to support the overall success of the division. Other duties may be assigned. 10%

Minimum Qualifications:

Bachelor's degree with 2 years of experience

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Additional Requirements:

Operation Essential Personnel - These positions may be asked to work during an official closure, but who are otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.

Additional Job Description:

Special Instructions:

Skills Needed:

Preferred Skills:

Posting Date:

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

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