All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the role:
As an Engineering Manager, you manage 1-2 teams, demonstrating strong domain ownership over product features, frameworks, and timely delivery. Leveraging expert knowledge in the Auth/Identity field, you guide teams through undefined issues, shape tactical change management, and ensure the 24/7 health of services.
What you’ll be doing:
Safely deliver modern identity features by enforcing a "secure-by-default" culture with strict testing and progressive rollouts.
Act as a proactive systems-planner, bridging high-level vision and tactical alignment by negotiating complex downstream dependencies (network, database, devices) far ahead of development cycles.
Steer the architectural roadmap to transition components into scalable, cloud-native frameworks and drive scalability initiative to handle queue spikes, database at scale, and data-residency requirements.
Evolve core directory protocols (LDAP/RADIUS) to handle increasing enterprise traffic spikes by transitioning existing systems into highly scalable, self-healing cloud architectures.
Key Responsibilities:
Manage 1-2 teams of experienced professionals, exercising responsibility for staffing, budgets, and consistently delivering medium-term outcomes on predictable timelines.
Integrate with teams to earn technical respect, establish psychological safety, provide real-time coaching for career growth, and aggressively resolve priority conflicts to keep teams unblocked.
Establish deep operational oversight with rigorous, non-negotiable release protocols.
Build collaborative stakeholder relationships and execute tactical change management strategies with urgency to remove barriers and solve complex problems.
Act as a hands-on expert for auth services, directing via raw metrics and maintaining transparent cross-functional communication.
Integrate automated AI workflows for routine tasks to free up engineering bandwidth.
Champion Spec-Driven Development governance where engineers use robust specs and AI code-assistants (Cursor/Copilot), while retaining strict accountability for test coverage and code quality.
Provide clarity by articulating how the team's work fits into wider departmental goals to ensure crystal clear direction.
We’re looking for:
12+ years of software engineering experience, including 8+ years as an Individual Contributor (scaling to Staff Engineer or Tech Lead) and 4+ years in direct Engineering Management.
Domain expertise in Identity & Access Management (IAM), authentication protocols, and related platform architecture.
Demonstrated ability to apply sound technical judgment to navigate ambiguity, resolve complex problems, and drive decisive courses of action in high-stakes environments.
Preferred Qualifications:
University Degree or equivalent experience.
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Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
You must be located in and authorized to work in the country noted in the job description to be considered for this role.
Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.
Language:
JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.
JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
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