JOB DESCRIPTION

• A Field Service Technician is to deliver the desired customer service and support.
• Continuous improvement of customer satisfaction.
• Maximizes customer retention and increases profitability by reducing wastage.
• Be fully responsible for HSE and work instructions while on site.
• The Job summary is not limited to above, will be evaluated time to time and are subjected to change(s) as deemed fit for the role. 
• Perform service activities according to company policies and safety standards in offshore, shipyards, Ports, workshop facilities and any other locations.
• Investigate and troubleshoot product service issues.
• Provide 24/7 on-call emergency services as required and engage Service Technicians and provide company services remotely
• Timely and accurate completion of paperwork including field service reports, timecards and expense reports.
• To compile any other ad-hoc reports that may rise time to time project based.
• Maintains and develops project documentation, and reports.
• Preform equipment inspections and provide technical evaluations and solution.
• Promote an active safety environment and facilitate in investigating safety incidents.
• Communicate project status to managers and department head.
• Report directly to the Field Service Manager or his delegate during his absence.
• Track company asset on sites and assure it is maintained as per agreement with the contractors or the concern party engaged.
• Fully comply and adhere to company policies, procedures, memorandums, instructions and region circulars
• To conduct NDT inspection of mechanical parts on jacking system in accordance to procedures and drawings.
• Commission of OTD systems- includes installation / Testing / presenting the systems to owner /surveyors / QA
• Service and troubleshoot the mechanical systems.
• Ensure that the completion of assigned tasks is in accordance to plans and schedules.

JOB REQUIREMENTS

• Mechanical Engineering or equivalent with experience support.
• Minimum 2 - 3 years of field experience in servicing, troubleshooting and installation of equipment of offshore jack ups (Jacking system, deck cranes, skidders, anchor winches) in offshore field within Oil & Gas sector and 2 - 3 years of NDT inspection works.
• Experience with marine equipment for offshore jack up drilling rigs Letourneau design is advantage.
• Willing to travel globally
• Able to work independently and in a team environment.
• PCN level 2 in PAUT, UT, ECT or TOFD
• PAUT in Multisector, In-Service certification

BUSINESS UNIT