The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Employment Supervisor is responsible for leading a team that provides employment services including assessment, self-sufficiency planning, job readiness training, vocational/skills training, job search, job placement, post-placement support and employer partnership development and maintenance. The supervisor focuses on attaining grant deliverables, most frequently surrounding job training, placement, wage and retention. This position supervises a team, monitors data, ensures program goals are met and supports quality control to support both service provision and contractual compliance. 

Responsibilities: Include, but are not limited to:

Staff Management:

• Lead and develop direct service staff through facilitation of team meetings and individual supervision including coaching and goal setting. 

• Assign cases, oversee staff workload, help prioritize, troubleshoot and generally support.

• Ensure compliance with all policies, procedures, and protocols of the agency.

• Maintain communication with staff regarding challenging cases; carry out timely and professional interventions to ensure quality service delivery and to achieve desired results.

Client Services:

• Supervise program implementation including assessment, self-sufficiency planning, job readiness training, job search, job placement, post-placement support and employer partnership development and maintenance. Maintain consistent focus on grant deliverables

• Coordinate training activities, ensuring high quality services that meet funder requirements. This may include internal and external job readiness, skill development and/or vocational trainings.

• Track enrolled clients using assigned database system(s) to ensure services are provided in a timely manner and properly documented.

• Develop and maintain relationships with local employers, ensuring consistent job placement opportunities for clients. 

• Develop strategic partnerships with community organizations, focused on advancing program objectives and client success.

Program Oversight:

• Coordinate quality assurance efforts by conducting periodic case file and database reviews.

• Monitor the employment team's progress toward grant deliverables, develop systems to share progress and support improvements with an eye toward fulfilling funder and agency requirements. Propose interventions when programs are not on point to meet deliverables.

• Monitor direct assistance spending to ensure timely and appropriate use of funds.

• Coordinate across teams and departments to support overall client wellbeing. 

• Draft program reports and components of grant proposals.

• Other duties as assigned.

Job Requirements:

• University degree required, preferably in International Studies, Business, Social Services or a related field OR equivalent work experience.

• 3+ years of employment and/or other relevant experience supporting clients facing barriers to employment in refugee resettlement, workforce development, or related social service delivery

• Experience supervising, supporting, and training staff.

• Proven success in promoting an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead collaboration of individuals from many cultures with a variety of skills and perspectives.

• Demonstrated ability to work effectively as a team member in a multi-cultural environment.

• Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results in a fast-paced environment, under pressure and by deadlines.

• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus.

• Proficiency in Microsoft Office applications.

• Valid driver’s license and access to personal, insured vehicle, and the ability to travel regularly throughout the service delivery area

Working Environment: 

• A combination of standard office environment, remote work, and ‘field’ time to perform the outlined responsibilities. This position is typically onsite 4 days/week.

• May require occasional weekend and/or evening work.

Compensation: (Pay Rate: $72,753.43/yr). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. 

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.