Position Description: 
Trusted advisor and subject matter expert providing guidance, support, and recommendations focusing on employee relations matters for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Minimizes risk and negative exposure while increasing productivity and retention by ensuring efficient and timely resolution of all employee relations complaints and investigations, and team member conflict resolution.

Essential Duties and Responsibilities:

• Reduces risk and ensures compliance with all Federal, State and local regulations relating to employment such as Fair Labor Standards Act, Family and Medical Leave Act, Americans with Disabilities Act, and Equal Employment Opportunity Commission (FLSA, FMLA, ADA, EEOC).
• Manages unemployment claims and represents the company during appeal hearings.
• Proactively reviews analytics regarding employee relations (ER) matters; recommends appropriate intervention and/or corrective action such as training opportunities, and develops and executes proactive training and tools to support business strategy.
• Collaborates with other ER Partners, and Director of Talent Management regarding annual policy and employee handbook updates.
• Partners with the Legal Department in response to agency requests, investigations, and employment litigation matters.
• Conducts Employee Relations investigations within required timeframes to include gathering and analyzing facts, and applying relevant policies and past practice. Provides recommendation(s) to the HR Business Partner and leadership at the conclusion of an investigation.
• Interprets and applies understanding of corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER inquiries.
• Collaborates with leadership in problem solving, in pursuit of organization and team goals.
• Builds relationships across the organization to ensure trust, confidence and credibility remain intact.
• Researches, manages, and resolves complex situations as they arise, related to ER issues; conducts effective and objective investigations.
• Maintains required documentation, including intake and investigative notes, supporting documents and final investigation reports.
• Makes effective use of case management software to ensure all case-related metrics and documentation are appropriately captured and retained; uses case management software to analyze trends and make recommendations where applicable.
• Serves as HR Ambassador by managing multiple HR initiatives designed to ensure a positive, productive, and fast-paced work environment.
• Conducts trainings related to policies and procedures, and employment law.
• Stays abreast of employment law updates.
• Frequently travels to company locations as needed for effective completion of investigations.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s Degree in Business Administration, Human Resources, or equivalent experience.
• Two or more years of employee relations experience preferably within a services or retail environment.
• Customer-focused orientation with strong communication skills and the ability to function as an effective and respected partner to internal clients.
• Strong verbal and written communication skills with the proven ability to drive communication across a broader group.
• Ability to speak and read English proficiently.
• Proven ability to be analytical and handle confidential and sensitive data effectively.
• Attention to detail and well organized; project management skills a plus.
• Ability to juggle multiple tasks while still delivering high quality results in a fast-paced environment, working well under pressure.
• Strong MS Office skills.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona  at 1-833-624-0920 option 6 or [email protected]  if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.