About this role:

Wells Fargo is seeking a Senior Change Implementation Coordinator to join the Emerging Experiences Implementation team within Global Payments & Liquidity (GPL). This individual will lead the onboarding process for customers using Emerging Experiences products. Responsibilities include completing implementation tasks, providing customer support, and collaborating with external vendors for certain products.

In this role, you will:

• Provide feedback and present ideas for improving processes and tools
• Identify and monitor resolution of issues, escalating as necessary
• Identify best practices and recommend new workflows and procedures
• Perform complex administrative, transactional, and operational support tasks
• Provide input to project manager and project teams on appropriate implementation strategy, methods, and plans
• Provide subject matter expertise and interpretation of procedures to team
• Interact with team, peers, management, and technology on implementation of strategy
• Manage multiple customer implementations
• Ensure that products are completed according to established procedures and timelines
• Collaborate with downstream partners and vendors on implementation tasks
• Utilize numerous systems and processes to perform product builds
• Ensure customer data is accurately keyed, captured, and recorded, and services are correctly set up
• Remain flexible and adaptable to changing priorities, deadlines and new surroundings

Required Qualifications:

• 4+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of experience with Global Payments & Liquidity products through Sales, Customer Service, Product, and/or Implementation
• Experience exercising independent judgement and critical thinking skills to manage time and prioritize tasks in a complex, fast-paced environment
• Experience in customer delivery / service role
• Ability to interact with integrity and professionalism with customers, peers and partners
• Demonstrated ability to navigate multiple computer systems and applications while efficiently and effectively using search tools to locate and verify information (e.g., Hogan, Online Forms, UAM, TM Legal Wizard)
• Strong knowledge with a wide variety of Treasury Management products
• Experience with Fulfillment Platform/WICE

Job Expectations:

Relocation assistance is not available for this position.
This position currently offers a hybrid work schedule.
This position is not eligible for Visa sponsorship.

Pay Range
 

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.