SUMMARY:

Reporting to the Clinical Manager, coordinates, assists and provides support to all members of the healthcare team to deliver compassionate, personal care, comfort, and safety for patients. The Emergency Department Technician works within their scope of practice on assigned tasks under the direct supervision of a Registered Nurse (RN) or Licensed Practical Nurse (LPN) or ordering providers (MD, DO, NP, PA).
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Shifts focus quickly to support patients and/or co-workers, as needs arise.
• Manages multiple tasks and changes rapidly from one task to another, when necessary.
• Anticipates and acts on the needs of patients, families and co-workers.
• Modifies communication style to effectively address the feelings and concerns of patients and co-workers.
• Manages one’s emotions and the potential effects on co-workers and patients. Deals calmly and politely with patients and co-workers under stress. Preserves the reputation of the team in the face of conflict with others. Handles difficult patient situations in a way that takes into consideration longer-term patient relationships.
• Reports unsafe conditions/situations to registered nurse, manager, or supervisor; reports equipment in need of repair and removes from service.
• Seeks out challenging opportunities to advance personal learning. Provides feedback to fellow staff members for improvement of job-related tasks. Provides suggestions to improve department efficiencies.
• Provides precise technical skills in performing the following tasks: EKG’s, vital signs, phlebotomy, patient weights, application of patient monitoring equipment, minor non-sterile dressings, finger sticks, collects non-invasive specimens (urine, stool), applies cardiac monitor, operates cardiopulmonary compression device, assists with cardiopulmonary resuscitation (chest compressions) and demonstrates the ability to perform responsibilities in emergency/code situations..
• Under direction of the nurse and ordering provider, assists providers and nurses on the following procedures - applies and removes bandages, laceration repair/suture removal, gynecologic exams, orthopedic procedures, lumbar puncture, nasogastric or chest tube insertion, and other bedside procedures. Assists with retrieving, measuring for and distributing durable medical equipment (DME).
• Assists with patient care such as ambulating, positioning for comfort, personal care, toileting, dressing, undressing and empties foley catheter bags.
• Maintains quality assurance, safety, environmental, and infection control, in accordance with established hospital department policies, procedures, and objectives.
• Restocks inventory from supply orders, restocks supply carts, and supplies within treatment spaces. Checks, and rotates refrigerated stock items.
• Accurately documents data in the EHR, and supports downtime procedures.
• Directs, escorts and transports patients to patient care areas, waiting areas, other departments, exits and parking lots.
• Refers to registered nurse or provider all patients with medical issues and handles/refers non-medical needs.
• Utilizes specialized training to de-escalate patients. Assists nurses, providers and security staff with mechanical restraints and safety and belonging search procedures.
• May function as patient observer, adhering to level of observation policies
• Answers phones and intercom, using phone and intercom etiquette, and notifies appropriate staff
• Perform other administrative duties as needed
• Performs other related duties as required.

MINIMUM QUALIFICATIONS/EDUCATION:

• High School Diploma or equivalency preferred – able to read, write and speak English.
• American Heart Association Health Care Provider Basic Life Support (BLS).

• Current Rhode Island license as a Nursing Assistant or graduate of a Medical Assistant Training Program (9 months or longer) required.
• Current EMT license
• Exceptions to the Educational Requirements may be considered in the following circumstances:
  • An applicant with a different type of medical or nursing training where the skills learned are considered to be directly transferable to the responsibilities of this position (Medical Student , U.S. Armed Forces Corpsman or Medic, completion of a nursing degree program etc.).
• Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
   

EXPERIENCE:

• One year of related experience preferred.
• Ability to perform basic computer skills.
   

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Patient care environment with exposure to communicable diseases.

• Hazards minimized by adherence to established safety procedures.
   

SUPERVISORY RESPONSIBILITY:
None

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: