Responsibilities:

• Update database systems for problem definition and history of repairs at the component serial number level
• Sort database for frequent failures/repairs to develop a pro-active communication between sales, Technical Support, and OEM
• Analyze component failure for specifications and report any failure trends to supervisor
• Support Level II and III technicians as needed
• Maintain historical data and report on prescribed frequency
• Support Ziegler Field Service, Technical Communicators, GPS Technical Support, and GPS Sales in an effort to diagnose/assist with customer problem resolution
• Repair Caterpillar and Trimble GPS products that are used by Ziegler’s GPS customers
• Troubleshoot and diagnoses problems with customer equipment to efficiently and cost effectively make needed repairs
• Fabricate and repair cables and equipment harnessing
• Assist customers (by phone and walk in) with repair related troubleshooting and questions
• Work with external Trimble dealers to provide high quality support
• Work with manufacturers to obtain current repair updates and service bulletins
• Maintain and grow repair and bench technician knowledge of and experience with, GPS Products including but not limited to:
  • Caterpillar AccuGrade GPS/Laser based Products
  • Trimble GPS Based Products
  • Trimble Base and Rover Products
  • Trimble Precision Ag Products
  • Cabling and interconnect fabrication and repair
  • Diagram and update cabling products

Qualifications:

• High School Diploma or GED required; 2-year degree in electronics preferred
• Personal Attributes: Commitment/Dependability, Learning Orientation, Efficiency, Problem Solving, Teamwork
• Proficient in Microsoft Office Suite
• Experience in problem-solving technical, electrical, and/or mechanical issues
• Soldering skills a plus
• Customer service oriented
• Excellent communication skills
• Knowledge of and/or experience with the following GPS products would be a plus but not required: Caterpillar AccuGrade GPS/Laser, Trimble GPS Based, Trimble Base and Rover, and Trimble Precision Ag

Travel:

Up to 10% travel

Minimum Physical Requirements:

• Lift/carry up to 40 lbs
• Neck rotation, stair climbing, ladder climbing, repetitive bending, forward reaching, overhead reaching, fingering/grapsing – able to use bolt box.
   

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.  Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.