The ECb Portfolio & Demand Senior Lead operates at the intersection of business strategy, technology demand, portfolio governance, and value realization. The role requires strong partnership with ECb leadership, delivery teams, product/service teams, finance, business stakeholders, and governance forums to ensure the portfolio is actionable, transparent, and outcome-led.

The role operates in a global, multicultural environment with competing priorities, evolving demand, constrained capacity, and the need for strong executive alignment. It requires the ability to simplify complexity, manage ambiguity, and create structure around decision-making, prioritization, and value tracking.

What are we looking for?

• Lead a high-performing Portfolio & Demand team with clear standards and adaptable ways of working.

• Build a customer-focused and value-driven roadmap based on business needs and ECb strategic priorities.

• Drive portfolio transparency through clear reporting, governance routines, and decision-ready insights.

• Partner closely with ECb leadership and stakeholders to align demand, investments, and capacity.

• Strengthen Lean Portfolio, value management, and outcome tracking practices across ECb.

• Communicate in business language, connecting technology work to measurable outcomes and strategic value.

Strategic Portfolio Leadership

• Own and lead the ECb Portfolio & Demand team, setting strategic direction, operating standards, governance practices, and ways of working.

• Define and steer the ECb portfolio strategy, value themes, investment guardrails, and prioritization principles aligned with business outcomes.

• Translate ECb and business strategy into a clear, actionable portfolio roadmap that enables leadership decision-making and delivery focus.

• Inspire Lean Portfolio Management practices, enabling the team to balance value, risk, capacity, dependencies, and delivery feasibility.

Demand Intake and Prioritization

• Lead the ECb demand intake process, ensuring demand is captured, qualified, assessed, and routed through consistent governance.

• Guide portfolio prioritization based on value, risk, urgency, strategic fit, delivery capacity, and business impact.

• Coach teams and stakeholders on intake quality, business case maturity, value articulation, and decision readiness.

• Establish clear criteria and guardrails for demand evaluation, ensuring decisions are transparent, outcome-focused, and aligned with ECb priorities.

Value Management and Outcome Tracking

• Drive value management practices across the ECb portfolio, ensuring initiatives are connected to measurable outcomes and business value.

• Define and evolve value themes, benefit logic, success measures, and outcome tracking practices across the portfolio lifecycle.

• Partner with delivery teams, finance, product, and business stakeholders to improve visibility of planned versus realized value.

• Ensure portfolio reporting connects investment, capacity, delivery progress, risks, and value realization in a way that supports executive decisions.

Governance and Portfolio Maturity

• Strengthen ECb governance maturity by defining standards, cadences, decision forums, and portfolio control mechanisms.

• Ensure governance is fit-for-purpose, balancing speed, quality, transparency, and accountability.

• Build and continuously improve portfolio management practices, including roadmap management, prioritization, dependency visibility, and portfolio health reporting.

• Drive consistency in how ECb initiatives are evaluated, approved, sequenced, monitored, and communicated.

Team Leadership and Coaching

• Lead, coach, and develop the ECb Portfolio & Demand team, building capability in Lean Portfolio Management, value management, governance, and executive communication.

• Create a culture of accountability, collaboration, continuous improvement, and outcome orientation.

• Guide the team to excel in project delivery enablement, demand shaping, portfolio reporting, and value tracking.

• Influence and motivate cross-functional teams indirectly, ensuring alignment across ECb delivery, operations, product, finance, and business stakeholders.

Executive Interface and Stakeholder Management

• Act as a senior interface with executives and key stakeholders, translating strategic priorities into portfolio choices, roadmap decisions, and investment trade-offs.

• Communicate portfolio status, priorities, decisions, risks, and value outcomes in clear business language.

• Facilitate leadership conversations on prioritization, capacity constraints, value opportunities, dependencies, and delivery risks.

• Build trusted relationships across ECb, MGS, Digital Technologies, business functions, and external partners where relevant.

Qualifications:

Education and Professional Qualification
Bachelor's Degree in Information Technology or equivalent.
MBA in Project Management, PMBoK Certification is a plus

• MBA, Portfolio Management, Project Management, Agile, Lean Portfolio Management, or Value Management certification is a plus.

• Knowledge of ServiceNow SPM, portfolio management platforms, financial planning, or value tracking tools is preferred.

Knowledge and Experience

• 7 to 10+ years of experience in a large corporate, global, or complex matrix environment.

• Proven experience leading portfolio management, demand management, business planning, governance, or enterprise delivery functions.

• Strong understanding of Lean Portfolio Management, value management, prioritization models, and outcome-based delivery.

• Experience translating business strategy into portfolio roadmaps, investment themes, and delivery priorities.

• Strong project, program, portfolio, and governance experience, including executive reporting and decision enablement.

• Demonstrated ability to guide prioritization based on business value, risk, capacity, dependencies, and strategic alignment.

• Experience improving intake quality, business case discipline, value tracking, and portfolio maturity.

• Strong financial acumen, including understanding of investment guardrails, benefit tracking, cost transparency, and value realization.

• Highly effective stakeholder management and communication skills, including the ability to influence senior leaders and cross-functional teams.

• Experience working in multicultural, global, and matrixed organizations.

• Strong learning agility and ability to operate with ambiguity, complexity, and evolving priorities.

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