Responsibilities

• Lead by example in delivering exceptional customer service.
• Open and close the dispensary following company procedures.
• Serve as Manager on Duty in the absence of management.
• Coach and develop dispensary associates through real-time feedback.
• Drive sales through customer engagement, product recommendations, and upselling.
• Assist with daily cash handling and register reconciliation.
• Ensure compliance with all company policies and New York cannabis regulations.
• Assist with inventory counts, product restocking, and merchandising.
• Monitor store appearance and maintain a clean, organized sales floor.
• Resolve customer concerns professionally and efficiently.
• Support onboarding and training of new team members.
• Communicate operational updates and sales goals to the team.
• Assist management with achieving daily sales and performance metrics.

Requirements

Required Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Minimum of 1 year of retail leadership or supervisory experience.
• Cannabis dispensary experience preferred.
• Excellent customer service and communication skills.
• Strong leadership, coaching, and conflict-resolution abilities.
• Comfortable working in a fast-paced retail environment.
• Reliable transportation and dependable attendance.
• Ability to work evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds.

Preferred Qualifications

• Previous experience as a Key Holder, Shift Lead, or Assistant Manager.
• Experience using Dutchie POS or other cannabis retail systems.
• Strong cash-handling and inventory management skills.
• Knowledge of New York cannabis compliance regulations

Benefits

Benefits

• Competitive hourly pay
• Employee discount on dispensary products
• Paid training and onboarding
• Vendor-led product education and trainings
• Opportunities for career growth and internal promotion
• Supportive team-oriented work environment
• Participation in vendor events, pop-ups, and product launches
• Performance recognition
• Paid time off (PTO) for eligible employees

Why Join The Flowery?

We're building a team of passionate professionals who are committed to delivering an exceptional cannabis retail experience. If you're a natural leader who enjoys developing others, driving sales, and creating a positive customer experience, we'd love to meet you.