EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talent individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.

The entrepreneurial atmosphere is on of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn't matter how junior or senior, anyone with good idea will be heard. This means our employees can shape their own career paths and determine their own success.

This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

Key Responsibilities 

1. Business Strategy & Leadership 

• Develop and execute the Property & Casualty business strategy aligned with the Company's overall objectives. 

• Lead the department to achieve sustainable and profitable growth. 

• Identify market opportunities, emerging risks, industry trends, and new service offerings to strengthen the Company's market position. 

• Provide strategic direction and leadership to drive business performance and operational excellence. 

• Represent the Company at industry events, client meetings, and key market engagements. 

2. New Client Acquisition & Business Development 

• Drive new business generation and revenue growth across the Property & Casualty portfolio. 

• Develop and maintain a robust sales pipeline to ensure sustainable business expansion. 

• Identify and pursue new client opportunities across targeted industries and market segments. 

• Build and maintain strong relationships with C-level executives, business owners, risk managers, procurement leaders, and key decision-makers. 

• Lead and oversee proposal preparation, tender submissions, presentations, and contract negotiations. 

• Collaborate with insurers to develop competitive and innovative risk solutions for prospective clients. 

• Support and coach team members in business development activities and sales opportunities. 

• Achieve annual new business revenue targets and contribute significantly to the Company's overall growth objectives. 

3. Client Retention & Portfolio Management 

• Develop and implement strategies to achieve high levels of client retention and satisfaction. 

• Maintain strong executive relationships with key and strategic clients. 

• Conduct regular business reviews with clients to understand evolving business needs and risk exposures. 

• Ensure proactive client engagement and delivery of exceptional service standards. 

• Lead renewal strategy discussions and negotiations to maximize retention and profitability. 

• Identify opportunities for cross-selling and upselling additional products and services across the organization. 

• Resolve escalated client issues effectively and maintain long-term client partnerships. 

• Partner closely with Claims, Operations, Compliance, and other stakeholders to ensure a seamless client experience. 

4. Financial Management & P&L Ownership 

• Assume full accountability for the Property & Casualty department's Profit & Loss (P&L). 

• Effectively manage the department's financial performance and maintain a profit margin of no less than 35% of revenue. 

• Develop annual budgets, forecasts, and business plans. 

• Monitor revenue, operating expenses, productivity, and profitability metrics. 

• Drive initiatives to improve operational efficiency and maximize financial performance. 

• Ensure effective resource allocation and investment decisions to support business growth. 

• Regularly report business performance and financial results to senior management. 

5. Revenue Growth & Commercial Performance 

• Lead the team to achieve more than 10% annual revenue growth from the existing revenue base. 

• Establish clear sales, retention, and profitability objectives for the team. 

• Monitor market trends and competitor activities to identify growth opportunities. 

• Drive portfolio expansion through both organic growth and strategic new client acquisition. 

• Ensure growth initiatives are aligned with profitability goals and business strategy. 

6. Insurer Relationship Management 

• Develop and maintain strong strategic relationships with insurance carriers and underwriting partners. 

• Negotiate competitive terms, pricing, and coverage solutions for clients. 

• Leverage insurer partnerships to create market-leading solutions and service offerings. 

• Monitor insurer performance and ensure service quality meets client expectations. 

• Serve as a key escalation point for complex placement and market negotiations. 

7. Team Leadership & Talent Development 

• Build, develop, and strengthen a high-performing Property & Casualty team to support sustainable business growth. 

• Recruit, retain, coach, and develop top talent within the department. 

• Foster a culture of accountability, collaboration, innovation, and client excellence. 

• Establish clear performance expectations and development plans for team members. 

• Support succession planning and leadership development initiatives. 

• Promote continuous learning and enhancement of technical insurance and broking capabilities. 

8. Stakeholder Management & Cross-Functional Collaboration 

• Collaborate effectively with other business units and stakeholders to contribute to the overall growth and success of the Company. 

• Partner with other departments to deliver integrated client solutions. 

• Support company-wide strategic initiatives, transformation projects, and business improvement programs. 

• Drive knowledge-sharing and best-practice initiatives across the organization. 

9. Governance, Risk & Compliance 

• Ensure compliance with all regulatory requirements, company policies, and industry standards. 

• Maintain strong governance and risk management practices within the department. 

• Ensure adherence to internal controls, compliance requirements, and audit standards. 

• Promote a culture of ethical conduct and professional integrity. 

Qualifications 

• Bachelor's degree in Insurance, Risk Management, Business Administration, Finance, Economics, or a related discipline. 

• Professional insurance qualifications (ANZIIF, ACII, CPCU, or equivalent) are preferred. 

• Minimum 10-15 years of experience in insurance broking or general insurance, with significant experience in Property & Casualty. 

• Minimum 5 years of leadership experience managing a team and business unit. 

• Proven track record in new business acquisition, client retention, revenue growth, and profitability management. 

• Demonstrated experience managing P&L responsibilities and driving commercial performance. 

• Strong insurer market relationships and technical Property & Casualty expertise. 

• Excellent negotiation, presentation, stakeholder management, and leadership skills.