To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview
The Director of Product Liaison for Agentforce Life Sciences (AFLS) is dedicated to elevating the success of our customer software implementations. In this role, you will bridge the gap between product engineering and field execution, implementing best practices and tools that accelerate deployments while ensuring top-tier quality. Acting as the primary connection point among Salesforce Professional Services, SI Partners, customers, and our internal Product teams, you will leverage your deep technical and industry expertise to drive innovation and streamline complex integrations.

Key Responsibilities

• Design, pilot, and scale AI-driven implementation playbooks and automation tools to streamline data and process transformations (e.g., from Veeva Vault to Agentforce Life Sciences).

• Establish standardized methodologies using generative AI platforms to reduce manual effort during complex system integrations.

• Evaluate and continuously refine implementation tools based on direct feedback from field deployments.

Scale Product and Industry Expertise

• Create reusable implementation assets, reference architectures, and training modules to build capability across our internal teams and SI Partner ecosystem.

• Serve as the primary subject matter expert, fostering collaboration between product engineering, field consultants, and customer implementation teams.

• Develop and deliver targeted technical enablement workshops and field guides to continuously upskill global teams.

Facilitate Solution Design and Technical Discovery

• Lead technical discovery sessions to identify common requirements and integration needs across core commercial Life Sciences use cases.

• Partner closely with Product Management to prioritize feature enhancements based on implementation trends and high-impact customer needs.

• Publish solution blueprints and configuration best practices for recurring workflows to minimize the need for custom development.

Deliver Measurable Impact

• Consistently develop and deploy implementation accelerators and process improvements that measurably reduce time-to-value for customers.

• Lead regular internal and external enablement sessions to drive adoption of best practices.

• Drive continuous improvement in global Solution Design implementation assessment scores and support overall growth goals for the Life Sciences portfolio.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.

• 10+ years of software implementation and integration experience within the Life Sciences industry.

• Demonstrated, focused expertise in designing and implementing Veeva Vault CRM solutions.

• Proven track record of developing scalable implementation methodologies, best practices, and technical tools that improve project outcomes.

Preferred Qualifications

• Applied experience using leading AI platforms (e.g., Claude, ChatGPT, Cursor) to develop software implementation tools, scripts, or operational accelerators.

• Experience managing, collaborating with, or leading offshore software development teams.

• Strong familiarity with the Salesforce platform and its broader integration ecosystem.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.