Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

• Provide guidance and leadership for management and staff.
• Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Manage all field services vendors to ensure their adherence to Federal, State, Investor and Internal requirements and take appropriate action when necessary to correct deficiencies.
• Oversee the creation and management of formal vendor performance scorecards and facilitate monthly performance discussions.
• Arrange for contractual services relating to inspections, appraisers, etc.
• Coordinate the order, review, and appropriate reaction(s) to Inspection, Occupancy and Damage Reports
• Oversee the management of the timely and accurate updating of system/ files to ensure company and the investor have a clear understanding of the condition of the collateral and post-foreclosure status.
• Ensure that code violations are remediated timely - coordinating preservation contractors, investors, municipalities, and attorneys to resolve the violation.
• Assist in the control of company expenses through intelligent use of funds to resolve accounts, manage staffing and miscellaneous costs.
• Oversee timely completion of post-foreclosure processes including CWCOT, conveyance, deed recording, and third-party sale fund remittance.
• Maintain and monitor workflow, processes, volume, staffing, and performance of the department.
• Conduct and present in ongoing client performance review meetings, client/investor presentations, and rating agency meetings.
• Manages and oversees department staffing levels, performance, and KPIs in alignment with operational goals.
• Undertake special projects related to departmental activities and performs other duties as assigned.
• Oversee and facilitate training for new employees and continuing education for existing employees.
• Be responsible for the production, review, and approval of all policies and procedures for the Property Preservation and Post-Foreclosure Departments.
• Ensure Compliance with company policies and procedures.
• Perform personnel managerial duties such as goal setting and tracking, performance monitoring and coaching, ensuring associate engagement, and other typical managerial duties.
• Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.

• Bachelor’s Degree required.
• 8+ years of property preservation and post-foreclosure/real estate experience required.
• 5+ years of leadership experience required.

• Proficient in Microsoft Office- Word and Excel.
• Excellence in communication via telephone and written communication.
• Demonstrated attention to detail and organizational skill.
• Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used in directing decision-making.
• Advanced understanding of Mortgage servicing and property preservation.
• Strong negotiation and follow-up skills, as well as the ability to meet strict deadlines.
• Experience in late-stage mortgage collections, including handling foreclosures, modifications, short sales, and Deeds in Lieu of Foreclosure preferred.
• Ability to collaborate with team members to achieve results.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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