Job Description

Job Description:

The Director of US Hub Programs, Patient Access COE, will provide strategic input and share the management of a growing portfolio of Hub programs in the US, including new programs for launch products.  The Director is responsible for understanding and aligning to individual brand strategy and to identify and recommend solutions for addressing barriers to patient access. 

 

Primary activities would include:

• • Provide the strategic framework, guidance, development and deployment of patient access and support “hubs” for specialty products, including for upcoming US launches of our company's products
  • Lead the operations and continuous improvement efforts of the hub to support the needs of the patient in a complex and evolving marketplace
  • Partner with the brand team to identify solutions for patient access barriers
  • Manage large/complex hub vendor partnerships
  • Work with Our Company's Patient Assistance Foundation to ensure consistent PAP referral business rules
  • Primary Budget Point & Quarterly Business Reviews/Quarterly Key Results Point for the Patient Access COE
  • Work closely with legal and regulatory departments to ensure compliance with internal and external rules for all programs.
  • Exhibit ownership and accountability for all projects and internal assignments
  • Development of annual strategies and tactics plan, seeking input and guidance from brand team; provide ongoing strategic support to brand teams
  • Engage with US Commercial teams to educate them on the potential shape of such programs, determine what features are important and feasible, select, contract and set up programs with vendors, work with legal, and other parts of the organization as needed. 
  • Manage Associate Directors and consultants assigned to US Hub programs.

 

Education Minimum Requirement:

• • BA/BS degree

 

Required Experience and Skills:

• • Minimum of 3 year in US Patient Support Programs
  • Minimum of 5 years in pharmaceutical, biotech, healthcare, or related commercial functions with experience in patient support, patient access and market access
  • Demonstrated success designing and implementing patient support programs that improve that patient journey
  • Expertise in managing large vendor/hub partnerships and complex, multi-stakeholder operational environments
  • Strong working knowledge of compliance frameworks governing patient support programs
  • Excellent written and verbal communications skills, proven leadership and interpersonal skills, and proficiently in leading cross-functional teams
  • Strong understanding of US market access landscape, including the nuances of pharmacy and medical benefit structures
  • Strong problem-solving, planning, and execution skills, with the ability to navigate ambiguity and lead through evolving business needs.
  • Strong project management skills

 

Preferred Experience and Skills:

• • Respiratory, Oncology, and/or Rare Disease
  • Strong leadership and demonstrated experience leading a high performing team
  • Experience designing patient support operating models

 

Required Skills:

Business Acumen, Business Decisions, Collaborative Leadership, Competency Management, Cross-Cultural Awareness, Customer Needs Identification, Executive Presence, Healthcare Reimbursement, Market Access Strategies, Organizational Leadership, Partner Relationship Management (PRM), Patient Engagement, Patient Support, Policy Compliance, Project Leadership, Results-Oriented, Situational Leadership, Strategic Thinking, Technical Project Management

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is

$190,800.00 - $300,300.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

10/13/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.