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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Director, Industry Strategist joins our Global Life Sciences Acceleration Hub, combining deep industry domain insight with enterprise implementation expertise. In this role, you will serve as a recognized subject-matter expert on the life sciences ecosystem, with a primary focus on commercial pharma.

You will drive implementation success, strategic insights, and delivery velocity across both internal consulting and partner ecosystem programs. By bridging business strategy and technical capability, you will ensure our industry accelerators and delivery artifacts translate real-world customer business processes into adopted product capabilities. Additionally, you will inform global Go-To-Market (GTM) strategy and educate internal Sales, Industry Advisor, and Services teams on industry best practices.

Key Responsibilities

Industry Strategy & Point of View

• Define and articulate the industry point-of-view strategy regarding market trends, regulatory shifts, and competitive positioning across the life sciences ecosystem.
• Represent the organization as an external thought leader through webinars, industry conferences, analyst briefings, and customer advisory boards.

Solution Architecture & Accelerator Delivery

• Partner with Product, Engineering, Customer Success, and Sales leadership to map customer business journeys against product capabilities.
• Map key user personas (e.g., Medical Science Liaisons, Field Service Representatives) to product features, defining reusable templates and business process frameworks to scale implementations.
• Guide product development teams in building usable, adoptable industry accelerators and delivery artifacts, tracking their adoption across internal and partner-led programs.
• Identify and formally escalate product capability gaps based on real-world customer business requirements.

Customer Advisory & Value Realization

• Serve as a trusted advisor to C-level customer executives, guiding stakeholders toward modern approaches that maximize business value while maintaining regulatory compliance.
• Collaborate with Business Value Services (value-engineering) to build ROI narratives and post-implementation measurement frameworks to evaluate customer outcomes.
• Utilize post-implementation evaluation metrics to inform and influence the long-term product roadmap.

Ecosystem Enablement & GTM Alignment

• Coach partner consultants and internal services teams on industry best practices and implementation methodologies.
• Partner with Product Marketing to shape industry-specific value propositions, sales enablement assets, and GTM playbooks.
• Own executive reporting on implementation velocity, accelerator adoption, and delivery insights across internal and partner programs.

Required Qualifications

• Bachelor’s degree in Business, Computer Science, Information Technology, Life Sciences, or equivalent practical experience.
• 10+ years of domain experience in life sciences or commercial pharma.
• Demonstrated track record of implementing CRM or enterprise software solutions within commercial pharma, or serving as a Product Owner/Key Stakeholder advising IT on enterprise implementations.
• Proven ability to map business processes and ecosystem user personas to technical capabilities and identify functional gaps.
• Deep working knowledge of life sciences regulatory requirements and their impact on software implementation and workflow design.
• Demonstrated experience coaching consultants, sales teams, or enterprise delivery partners.
• Experience partnering with value-engineering or business consulting functions to establish outcome and measurement frameworks.
• Strong executive presence with articulate, persuasive, and collaborative communication skills.
• Ability to navigate ambiguity and make sound, data-informed decisions in fast-paced environments.

Preferred Qualifications

• 12+ years of experience in life sciences/commercial pharma (preferred for Senior Director level).
• Prior people management or formal program leadership experience in a consulting, strategy, or product ownership capacity.
• Hands-on experience with Salesforce platforms or similar enterprise CRM and forecasting technologies.
• Proven success influencing product roadmaps through customer feedback loops and implementation data.

What Success Looks Like

• Accelerated Delivery: Measurable improvements in implementation velocity and success metrics across internal and partner ecosystem programs.
• High Asset Adoption: Widespread utilization of industry accelerators and delivery templates by implementation teams.
• Trusted Strategic Voice: Recognized internally, externally, and by customer executives as an authoritative life sciences advisor.
• Value-Driven Outcomes: Ecosystem partners and sales teams consistently equipped to apply user insights and track post-implementation customer ROI against clear measurement frameworks.
• Informed Product Innovation: Customer and field insights consistently reflected in future product roadmap prioritization.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

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