Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.
At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence —enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.
With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.
We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.
We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.
About the Role
We are seeking an experienced Director of Credit Risk Oversight to join our Second Line of Defense (2LoD) team supporting unsecured and secured personal lending and existing account management strategies for the credit card portfolio.
This role provides independent oversight and credible challenge of underwriting, pricing, loan amount assignment, applicant verification, and portfolio management strategies. The Director will evaluate strategy changes and portfolio performance to promote alignment with the company’s risk appetite, regulatory expectations, and sound risk management practices.
Key Responsibilities
Credit Strategy Oversight and Governance
Provide independent 2LoD oversight and credible challenge of credit underwriting, approval, pricing, loan amount, applicant verification, portfolio management strategies, and credit policies.
Evaluate proposed credit strategy changes and exceptions, including their rationale, supporting analysis, expected outcomes, key risks, testing and monitoring plans, and alignment with risk appetite, limits, and portfolio objectives.
Assess the effectiveness of governance for strategy approval, documentation, implementation, and post-launch monitoring, and recommend enhancements to related frameworks, policies, and limits.
Clearly document and communicate independent assessments, challenges, and conclusions to senior management and governance forums.
Support regulatory examinations, internal audits, and remediation related to credit strategy, governance, and portfolio performance.
Portfolio Monitoring and Risk Analytics
Independently monitor portfolio performance across products, vintages, risk tiers, credit score bands, customer segments, channels, and other material risk dimensions.
Identify emerging risks, performance deterioration, concentrations, and variances from approved expectations, forecasts, or risk parameters.
Evaluate the actual and expected effects of strategy changes and growth initiatives on approvals, volume, portfolio mix, credit quality, losses, pricing, and profitability, including the adequacy of eligibility criteria, exposure limits, testing parameters, monitoring plans, and exit criteria.
Develop independent analyses that challenge First Line of Defense monitoring, assumptions, and conclusions.
Recommend additional analysis, escalation, or management action when portfolio performance or strategy outcomes warrant.
Risk Reporting and Escalation
Develop and maintain independent credit risk reporting, portfolio insights, and dashboards for senior management and governance committees.
Translate complex credit performance information into clear conclusions and recommendations regarding portfolio health, strategy effectiveness, and alignment with risk appetite.
Escalate material credit risks, adverse performance trends, strategy concerns, limit breaches, and decision-strategy issues in a timely manner.
Track significant credit risk matters through appropriate resolution and closure.
Qualifications
Required Experience
10 or more years of experience in consumer credit risk, underwriting strategy, pricing strategy, portfolio management, or credit risk oversight.
Significant experience with unsecured and/or secured personal loan products.
Direct experience developing or managing consumer credit strategies within the First Line of Defense, or independently overseeing and challenging those strategies within the Second Line of Defense, including underwriting, approval, pricing, loan amount, applicant verification, or portfolio management.
Deep understanding of consumer credit risk drivers, borrower segmentation, exposure management, credit decisioning, underwriting policies, and the use of risk scores and other data within lending strategies.
Proven ability to evaluate vintage performance, delinquency and loss trends, and portfolio profitability, and connect credit strategy decisions to portfolio outcomes.
Experience using data-driven analysis to identify credit risk, challenge assumptions, influence decisions, and present conclusions and recommendations to senior management or governance committees.
Experience developing or overseeing credit card existing account management strategies is preferred.
Skills and Competencies
Advanced proficiency in SQL and/or Python, with the ability to independently source, manipulate, validate, and analyze consumer credit and portfolio performance data.
Ability to independently develop credit risk reports, dashboards, supporting materials, and ad hoc analyses, and translate complex datasets into actionable insights and recommendations.
Strong consumer credit risk judgment, intellectual curiosity, and the ability to provide independent, constructive challenge while distinguishing material risks from lower-impact matters.
Advanced analytical and quantitative skills, including the ability to connect credit strategy decisions to approvals, portfolio mix, credit quality, losses, profitability, and risk appetite.
Excellent written and verbal communication skills, including the ability to present complex credit risk matters concisely to senior stakeholders.
Effective stakeholder management skills and the ability to influence decisions while maintaining independence.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced, data-driven environment.
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
· Pre-tax and post-tax retirement savings plans with a competitive company matching
program
· Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
· Multiple health care plans to choose from, including dental and vision options
· Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
· Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
· Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy
here
