Director, Commercial Operations 

Catalent is seeking a Director, Commercial Operations to join our gene therapy manufacturing facility in Madison, Wisconsin. 

The Commercial Operations team serves as the vital link between our clients and site operations. Responsible for end-to-end commercial ownership across existing customer relationships and new business integration, this team drives pricing strategy, contract negotiations, revenue tracking, and account management to turn signed opportunities into life-saving commercial therapies. 

About Our BWI Facility: Located near Baltimore (BWI), our Harmans, MD campus is a dedicated center of excellence for commercial gene therapy manufacturing. 

• Location: 100% Onsite at our facility in Harmans, MD  

• Shift: Monday – Friday, First Shift 

Where Urgency Meets Impact:

At Catalent BWI, we're not just manufacturing therapies; we're helping bring hope to patients and families facing rare genetic diseases. Every milestone achieved has the potential to move life-changing treatments one step closer to those who need them most.

Our mission requires agility, resilience, and commitment to excellence. This is a fast-paced environment where priorities evolve; challenges are embraced, and continuous improvement is part of our culture. Our team is energized by purpose, inspired by challenge, and motivated to make a meaningful impact.

Key Responsibilities: 

• Commercial Leadership & Client Ownership: Serve as the site commercial lead and key relationship manager for new and existing clients, maintaining high-touch communication and driving seamless technical transfers to routine commercial production.  

• Proposal & Pricing Strategy: Partner with Business Development and Site Finance to establish robust commercial pricing, evaluate Cost of Goods Sold (COGS), enforce value pricing strategies, and capture current fiscal year revenue opportunities.  

• Contract Management & Execution: Direct client contract lifecycles—including Commercial Supply Agreements (CSAs), Development & Licensing Agreements, and term sheets—ensuring complete capture of fees, price escalations, KPIs, and forecast commitments.  

• Cross-Functional Site Alignment: Embed within the Site Leadership Team, working directly with the Site GM, Supply Chain, MSTAT, Operations, Quality, and Project Management to optimize site revenue, manage Accounts Receivable, and resolve client disputes.  

• Financial & Revenue Protection: Oversee site S&OP revenue input, funnel forecasting, and lead site-wide Revenue Leakage mitigation through rigorous tracking, training, and governance.  

• Client Experience & Onsite Visits: Elevate the client experience by hosting high-impact client site visits and continuous program updates. 

• Other responsibilities as needed. 

Required Qualifications: 

• Minimum of 5+ years of direct experience within a Contract Development and Manufacturing Organization (CDMO) environment across technical project management, commercial operations, quality, or business development. 

• Ability to work 100% onsite at our Harmans, MD facility 5 days a week. 

• Bachelor’s degree in a relevant science, engineering, or business discipline.  

• Comprehensive understanding of drug development processes, scale-up, GMP manufacturing, analytical research, quality systems, and regulatory expectations. 

• Proven track record in direct contract negotiation, pricing architecture, COGS analysis, and financial acumen within a matrixed organization. 

Preferred Qualifications: 

• Extensive direct commercial or operational experience specifically in Gene Therapy manufacturing. 

• MBA or advanced technical/scientific degree.  

• Advanced proficiency with ERP, MRP, and CRM platforms. 

Why you should join Catalent: 

• Direct, high-visibility leadership role driving commercial growth at a premier Gene Therapy facility.  

• High-impact, mission-centered environment with monthly Patient Days bringing you directly to the mission. 

• Opportunity to play a key role in driving growth within a global CDMO leader.  

• Competitive compensation package, including incentive opportunity.  

• Day-one medical, dental, and vision coverage.  

• Generous paid time off and holiday schedule (152 hours + 8 holidays)  

• 401(k) with company match.

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [email protected]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to [email protected] for us to investigate with local authorities.

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