The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Own overall DBS submission governance framework.

• Establish submission standards, policies and operating procedures.

• Serve as senior escalation point for complex or high-risk cases.

• Engage with senior stakeholders across Business, FCC and DBS.

• Monitor performance metrics, trends and quality standards.

• Lead periodic reviews and enhancement initiatives.

• Lead regular governance meetings.

• Drive resolution of systemic issues and recurring deficiencies.

• Ensure alignment of expectations and risk appetite.

• Review quality assurance results.

• Track SLA performance.

• Prepare management reporting and governance updates.

• Recommend process enhancements and resource requirements.

Required Qualifications:

• Detail-oriented, motivated, creative problem solver, and an independent thinker

• Undergraduate degree or equivalent (background in investment management, finance, law, operations, or audit)

• 8+ years as a compliance/law/audit professional, with at a minimum 5 years administering/supporting a compliance program

• Excellent skills in using spreadsheets and working with electronic databases to manage FATCA data (e.g. MFC legal entities, reporting files to tax authorities)

• Proven technical proficiency in Excel, Microsoft access, etc.

• Advanced understanding of regulations

• Ability to manage highly complex compliance matters with minimal supervision

• Excellent interpersonal skills who can interact with employees of all levels and operate well in a collegial insurance company working environment

• Experience interacting with regulators, auditors, and fund service providers

• Ability to anticipate, monitor and manage compliance risks

• Ability to analyze industry regulations; adapt and develop policy and procedures to meet compliance requirements

• Strong project management skills with an ability to understand business and IS processes and their risk implications, analyze complex situations, reach appropriate conclusions and make value-added and practical recommendations 

• Excellent oral and written communication skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].