Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$139,400.00 - $230,000.00

1

Travelers is seeking a Director in Bond & Specialty Insurance, Architecture to join our organization as we grow and transform our Enterprise Technology Solutions organization. Every business line in Bond & Specialty Insurance depends on shared platforms: the portals underwriters use daily, the Salesforce ecosystem brokers interact with, the document systems that generate policyholder communications, the payment and billing infrastructure that processes premium. These cross-domain capabilities connect a technology portfolio across Management Liability, Surety, Claim, and Specialty Cyber, and we need an architecture leader who can see across all of them.
We're looking for a hands-on architecture leader to run BSI's Cross-Domain function. You'll lead a small team of architects while personally driving architecture for our highest-impact shared initiatives, including a major Experience Management transformation and the integration of AI-enabled capabilities into cross-cutting business workflows. You'll report to the Vice President, Chief Architect, and serve as the architecture bridge between the technology domain teams, enterprise platform organizations, and business stakeholders who depend on these shared capabilities daily.
Success in this role requires balancing deep architectural expertise in cloud-native technologies, APIs, AI/ML, and emerging platforms with the business acumen to align to business objectives The ideal candidate orchestrates the technical strategy that empowers development teams - defining target states, creating technology roadmaps, and establishing architectural frameworks that accelerate innovation while maintaining standards and governance. As a leader, you will provide visionary leadership that inspires architectural excellence while mentoring talent and fostering collaboration. Success requires balancing deep architectural expertise with business acumen while creating an environment where teams feel empowered to innovate and deliver architectural solutions that advance Travelers' digital transformation initiatives.

What Will You Do?

• Scope:
• Responsible for leading the Cross-Domain architecture team within Bond & Specialty Insurance, spanning shared platforms and integration capabilities that serve multiple business lines and align with enterprise technology divisions.
• Technical Execution:
• Define target state technology architecture and roadmaps.
• Serve as primary architecture liaison to Prod & Tech Value Stream and Customer Value Stream leadership, representing cross-domain architecture interests across Bond & Specialty Insurance.
• Drive cross-domain architecture decisions that affect multiple business lines, ensuring integration points and shared platforms maintain architectural coherence.
• Coordinate cross-cutting functional contributors who serve cross-domain needs from other reporting lines, including architecture alignment to the Enterprise for Sales, Marketing, and Service, ECM, Cloud and Infrastructure concerns.
• Ensure alignment of initiatives to target state, enterprise standards and business objectives.
• Identify opportunities to capitalize on technology advances through analysis of key industry and technology trends to assess potential impact on the enterprise.
• Champion adoption of Agentic AI/ML, cloud-native, and event-driven architecture patterns across cross-domain capabilities.
• Define and lead technology proof of concepts to ensure feasibility of new technology architecture solutions.
• Drive continuous technology modernization, including to minimize technical debt.
• Strategic Accountability:
• Collaborate with Technology and Business leadership to develop architecture priorities and direction to enable business imperatives.
• Optimize talent strategy to ensure proper mix of resources. Proactively attract, develop, engage and retain high performing talent. Set clear goals, provide ongoing feedback and hold talent accountable. Promptly address performance issues.
• Ensure proper alignment of team skills with technology direction and execution of proof of technologies.
• Bridge complex AI and technical concepts for non-technical stakeholders, build consensus across diverse teams, and foster a knowledge-sharing culture within the architecture community.
• Deliver communications to convey architectural direction.
• Build and maintain relationships across BSI Technology divisions (including Engineering, Data & Analytics, and Business Intelligence) and Enterprise Technology Solutions teams for platform alignment.
• Drive strategic relationships and champion buy-in."

What Will Our Ideal Candidate Have?

• Technical Expertise & Education:
• Bachelor’s in technology related field or equivalent, with 6 to 8 years of architecture experience.
• Strong architecture and recent hands-on engineering experience with modern technolgies.
• Successfully architected large scale technology initiatives.
• Experience with Salesforce ecosystem architecture, API/event-driven integration patterns, and customer/experience management platforms is highly valued.
• Familiarity with AI/ML platforms, agentic workflow patterns, and engineering enablement tools is a plus
• Leadership & Influence:
• Strong leadership experience with a proven ability to influence executive and organizational decisions. The ideal candidate will have experience mentoring technology architects and engineers, as well as leading and managing technology teams to achieve strategic outcomes. They should demonstrate the ability to align team goals and actions with the organization’s broader mission and strategy while effectively balancing long-term planning with day-to-day operational needs. Advanced leadership skills are essential, including the ability to provide constructive coaching and feedback, take initiative in situations without clear ownership, and inspire, motivate, and influence team members to drive results.
• Strategic & Business Acumen:
• Extensive experience working an agile operational model.
• Experience supporting transformational change. Able to adjust plans, priorities and strategies in response to changing circumstances.
• Insurance technology experience preferred.
• Understanding of value creation and business capability models.
• Strong knowledge of the insurance industry.
• Experience identifying and analyzing current/future problems and opportunities, evaluating information to understand root causes, and exploring alternative solutions for effective decision-making.
• Proven ability to work collaboratively with colleagues to achieve mutually responsible results.
• Experience exercising sound judgment, making decisions and committing to a position.
• Strong and effective verbal, written and listening communication skills."

What is a Must Have?

• Bachelor’s degree in computer science, related STEM field, or its equivalent in education and/or work experience.
• 6 additional years of architecture/software engineering experience.