ST. CHARLES HEALTH SYSTEM                                                              

JOB DESCRIPTION

TITLE:                                      Director – Ambulatory Pharmacy Services

REPORTS TO POSITION:       Chief Pharmacy Officer

DEPARTMENT:                        Pharmacy

DATE LAST REVIEWED:         August 2024

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The St. Charles Health System Pharmacy provides a broad range of hospital and outpatient pharmaceutical care services to deliver high quality, effective, safe, reliable, and affordable medication therapy for our patients. 

ESSENTIAL FUNCTIONS AND DUTIES:

In collaboration with the Chief Pharmacy Officer develops and implements annual plan; including goals for service areas.  Responsible for deployment of the strategic plan for ambulatory and outpatient pharmacies across the health system.

Assures compliance with all policy, legal and regulatory requirements for pharmacy operations (FDA, DEA, Joint Commission, CMS, Oregon Board of Pharmacy). Oversees implementation of best practices for medication safety and outcomes.

Responsible for the financial performance of outpatient pharmacies and programs including operational budget preparation, implementation, monitoring, and adjusting as necessary to meet financial goals and objectives.

Responsible for design, implementation, and improvement of physical and process workflows to increase efficiency towards achievement of financial and patient care goals.

Oversees the development and implementation of service-specific policies and procedures that guide and support the provision of evidence based clinical services across the health system.

Monitors and directs controlled substance diversion prevention processes at St. Charles ambulatory and outpatient pharmacies.

Directs pharmacy leaders in each service line, ensuring alignment to achieve standardization of practice, cost efficiencies and high reliability of services.

In the absence of the Specialty Pharmacy Manager, acts as an alternate leader for the specialty pharmacy program and will assume responsibility for operations and services of the specialty pharmacy.

Collaborates with Nurse, Provider, and other leaders to achieve quality and patient safety outcomes.

Communicates effectively and maintains professional relationships with leaders, caregivers, medical staff, patients, and guests.

Supports and participates in activities that promote professional growth and development.

Creates, inspires, and implements a department culture aligned with St. Charles Health System’s vision. Engages teams and empower caregivers to improve their work and increase value to patients. 

Hires, leads, and coaches all direct reports; developing and maintaining a high-performance team that meets organizational and department goals.

Monitors and ensures all direct reports are current with compliance and safety requirements.  Implements and manages all organizational safety directives and goals.

Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.

Role models two-way communication of the St. Charles Health System mission, vision, values, and strategic plan for the department.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean concepts and tools.

Supports the vision, mission, and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:                   

Required: Graduate of an accredited College of Pharmacy.

Preferred: Master's degree in business or related healthcare field.         

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current license or eligibility to be licensed as Pharmacist by Oregon Board of Pharmacy.

Preferred: N/A 

EXPERIENCE:

Required: Seven (7) years pharmacy experience. Two (2) years experience in a management role. Completion of an ASHP accredited PGY-1 residency training or equivalent experience.

Preferred: N/A 

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Schedule Weekly Hours:

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