B2B support to the company's advertisers. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products.

Key Skills & Knowledge

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience. 

• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels. 

• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries. 

• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points. 

• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.

• Partner with inhouse technical specialists to educate advertisers on product features and common issue types.

Requirements

• Experience on paid campaign management is mandatory.

• Have a degree in Marketing or related field. 

• Have experience in Digital Marketing.

• Have experience in a Contact Centre, Service program for any Advertising Tech company. 

• Be fluent with any social media products usage and have understanding of digital advertising.

• Strong customer service-oriented skills. 

• Can work as a team member, as well as independently.

Benefits

• Private Health Insurance from day one
• Welcome Bonus of 2000€
• Great opportunity to grow quickly within the company
• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
• Investment in training (ongoing training) and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking …

Working Hours On-site:

Monday to Sunday - 07:00 to 19:00

2 shifts: 07:00 – 16h00 / 10:00 – 19:00