Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:
The Service Options team within CAT Digital is expanding to support the Speed to Quote initiative, aiming to improve how service option data is created, managed, and delivered for Caterpillar and dealers when quoting rebuilds, maintenance, and repairs.  As a Digital Business Analyst on the CAT Digital – Global Services Engineering Application Team, you will help develop a centralized customer hub in partnership with the Helios Team, integrating three existing applications (Service Options Collaborator, CAT Certified Rebuild, and CAT Calculated Web) with a newly integrated single capability within the Service Information System.

What You Will Do:

• Engage business stakeholders to understand business objectives, challenges, pain points, and desired outcomes.
• Eliciting, analyzing, and documenting business and functional requirements from stakeholders, product owners, and UX designers.
• Facilitate requirements discussions and translate business needs into well-structured user stories, acceptance criteria, and functional specifications in Azure DevOps (ADO) work-item tracking.
• Create and utilize AI Agentic custom skills for generating structured user stories and acceptance criteria, functional requirements description needs to outline the agent's role, input sources, core processing loop, validation rules, and output format.
• Identify gaps, conflicting requirements, process dependencies, and impacts to upstream and downstream processes.
• Maintain traceability between business requirements, solution design, testing, and implementation.
• Facilitate workshops, interviews, and collaborative sessions with cross-functional teams including UX designers, software engineers, QA, and DevOps engineers in an Agile/Scrum delivery model.
• Support backlog refinement and sprint planning by ensuring stories are well-defined, prioritized, and accompanied by clear acceptance criteria before entering a sprint.
• Collaborate with frontend (React) and backend (Java / Spring Boot) engineers to validate that implemented features meet stated requirements, including real-time RESTful API behaviors and JSON responses.
• Collaborate with the QA team to define test scenarios, participate in user acceptance testing (UAT), and verify that delivered software meets functional and non-functional requirements.
• Maintain traceability between business requirements, user stories, and test cases throughout the software development life cycle.

What You Will Have:

• Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Considerations For Top Candidates:

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent professional experience.
• Experience working in technical, product, business analyst, or solution delivery roles with the ability to bridge business and technology teams.
• Strong understanding of application development concepts, system integrations, APIs, and JSON-based data structures and responses.
• Proven experience gathering and documenting business and functional requirements for software solutions.
• Experience creating and maintaining functional design documents, process flows, solution documentation, and feature specifications.
• Ability to decompose complex business requirements workflows, user stories, epics, and actionable development tasks.
• Experience defining acceptance criteria and supporting test case development.
• Demonstrated experience partnering with Quality Assurance (QA) teams and supporting User Acceptance Testing (UAT) activities.
• Experience managing, prioritizing, and maintaining product backlogs in Azure DevOps; experience with Jira and Confluence is also preferred.
• Familiarity with Microsoft Dynamics 365 solutions, service processes, and content authoring or knowledge management environments.
• Experience creating process maps, workflow diagrams, and solution documentation to communicate business and technical requirements.
• Proficiency with document management and collaboration platforms such as SharePoint.
• Strong analytical, problem-solving, organizational, and stakeholder management skills.
• Experience leveraging AI-powered tools to improve productivity, documentation, requirements analysis, content creation, and overall solution delivery effectiveness.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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