Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Responsible for communication between Nursing Units, families, patients and the Food Service Department regarding patient ordering, menus, diet changes, and general patient services.  Responsible for the accurate and timely meal service to patients.  Responsible to provide a high-quality dining experience to the patients which meets their nutritional requirements and service expectations.

Job Duties:

• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers, and others. 
• Demonstrates a commitment to Lurie Children’s mission, value, and philosophy in the performance of duties.
• Depending on the position assigned performs the following job functions:
• Answers phones and acts as liaison between Nursing, patients, and the Food Service Department in assisting the patient with menu selections based on their nutritional needs and assists patients in filling out their menus.
• Utilizes diet office computer system to take, process and interact with patients regarding their diets and menu selections.
• Works with dietitian as necessary on specific diet requirements
• Updates diet office computer system as appropriate.
• Fills stock as appropriate
• Delivers and picks up patient trays as appropriate according to established standards using pre-determined parameters for patient identification and within designated time frames.
• Produces reports from computer system as appropriate to position and completes all clerical paperwork as assigned
• Stocks the patient nourishment kitchen according to established par levels
• Prepares paper menus for Mental Health unit and Diabetic patients
• Maintains patient confidentiality and HIPPA regulations in performance of their job.
• Cleans areas as assigned using proper chemicals and cleaning equipment
• Uses proper safety techniques in the performance of their duties.
• Prepares and delivers patient nourishments on a daily basis according to established standards.
• Practices Standard precautions in the performance of their job routine.
• Dressed in proper uniform at all times and wearing protective equipment as required.
• Other duties assigned as relevant and necessary for the smooth operation of the department.

Knowledge, skills & abilities:

• Certification/Licensure/Registration:  Minimum High School education of GED equivalent.  
• Current Food Handler Certificate (or within 30 days of hire).
• General Minimum Level Job Requirements:
• Good communication skills
• Customer service skills
• Clearly speaks and writes English
• Basic Computer competency
• Ability to sit for long periods of time
• Ability to rotate positions
• Ability to push, pull, bend, twist, turn, and reach.

Education

Pay Range

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. 

For questions about how to request an accommodation please contact: [email protected]

AI Notice 

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: [email protected]