Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Serves as the primary administrator and subject matter expert for the Design Excellence program's Smartsheet platform, supporting critical business processes, reporting, workflow automation, system integrations, and operational communications. This role drives process efficiency, data visibility, and cross-functional coordination through the ongoing development of scalable solutions that support the continued evolution of the Design Excellence program.

Key Responsibilities

• Serve as the primary administrator and subject matter expert for Smartsheet, including system configuration, template management, workflow design, user support, reporting, dashboards, and automation.
• Maintain and enhance integrations between Smartsheet, Salesforce, and other business systems to ensure accurate tracking, reporting, and communication.
• Develop and implement workflow improvements that streamline processes, improve data quality, increase visibility, and enhance the user experience.
• Monitor emerging platform capabilities and evolving AI solutions, identifying opportunities to improve process efficiency, automate tasks, enhance reporting, and strengthen operational effectiveness related to program requirements, milestones and deadlines.
• Manage monthly design billing processes and related reporting.
• Coordinate operational communications, including design milestone notifications, PIP distributions, probation requests, and Review Committee requests.

Preferred Experience and Education

• Bachelor’s degree in business administration or related field, or an equivalent combination of education and experience.
• Minimum 3-5 years of experience administering Smartsheet or similar enterprise work management platforms, including workflow automation, reporting, dashboards, and system configuration.

Required Knowledge and Skills

• Advanced Smartsheet administration experience, including workflows, forms, dashboards, reports, and automation.
• Experience with system integrations and data management between business applications.
• Demonstrated ability to evaluate and utilize technology solutions, including AI-enabled tools and automation to improve productivity, manage deliverables, track milestones, enhance reporting, and support continuous process improvement.
• Strong process improvement and operational efficiency mindset.
• Ability to translate business requirements into scalable system solutions.
• Experience developing dashboards and executive-level reporting.
• Advanced proficiency in Microsoft Office Suite.
• Strong analytical and reporting skills with the ability to communicate technical issues to non-technical users.
• Excellent time management, organizational, and decision-making skills.
• Effective verbal, written, and interpersonal communication skills.
• Ability to resolve complex issues and optimize system performance.

Work Location

• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays.  This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance.  The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.