Basic Purpose of Job:

The Team Manager within the OTC trade processing  in Global Process Delivery, focusses on ensuring the accuracy of the OTC trades and valuation. The candidate is expected to have experience of working as an operations manager; is required to demonstrate comprehensive knowledge of relevant work processes, complex financial instruments and relevant financial intrument (OTCs).

The candidate will be expected to work closely as part of a senior management team and plan and deliver projects assigned. The person will be a senior point of contact within the business for the team’s activity. A major focus will be on procedures and process improvement, performance management of staff, client relationship management and ensuring compliance with regulatory requirements.

Responsibilities & Tasks Include:

• Ensure team carries out basic and complex trade and valuation in accordance with established procedures. Accountable for the day to day management of team and manages daily service delivery

• Manage and escalate issues related to the OTC Trade processing team.

• Accumulate, retain and use knowledge of OTC derivatives associated with process.

• Plan and manage the daily operations of the team

• Be accountable for all aspects of resources planning including succession planning, staff development and staff retention initiatives; promote cross training, resource sharing and job rotation across teams/departments; participate in the recruitment process

• Ensure daily in scope transactions are reported within client and repository deadlines and exceptions arising are managed in accordance with internal and external  service levels.

• Ensure understanding of client SLA provisions and KPIs to deliver the highest quality client services.

• Develop, engage and retain employees using available resources.

• Ensure appropriate Training Pathways skills are in place and team members complete the necessary skills training requirements.

• Create continuous improvement forums to enable teams and peer groups to identify opportunities.

• Manage own continued professional development, through the PPR process and attending relevant training as per the development pathways.

• Act as the escalation point for operational issues and provide technical expertise for team

• Assists with compliance/fiduciary reviews, controls, and audits as needed.

• Complete relevant systems recertification ensuring  staff entitlements are in line with the Derivatives Model ID.

• Support client /internal projects eg. implementation of new funds, systems, processes and  client conversions.

• Encourage an environment that foster positive team attitudes towards change and improvement.

• Perform other duties as required

• Ensure that process procedures applicable to the team are understood and applied by all team members;

§   Manage new business transitions or business migration activities and ensure proper  implementation within the team;

§   Identify risk issues, breaches and act in accordance with the 'risk' escalation chain and operating procedures

§   Own issues and drive solutions. Understand the client requirements and be able to direct the team to create KPIs / KRI reports

Job Requirements:

Education and Experience

§   Bachelor degree or above

§   9+ Experience in financial services and/or a back/middle-office operations environment.

§   Derivatives trade processing related experience is a must

§   Must possess a minimum of 2 years of people/team managemeent experience as a Team Leader/Assistant Manager

§   Good leadership, negotiation and analytical skills, proven track record of efficiency creation, proven track record of staff development

§   MS Access skills would be an added advantage

§   Strong reconciliation and knowledge of financial concepts (Derivatives and Regulation) is required

§   Demonstrated ability to manage teams and lead people.

§   Flexibility with shifts

Skills/ Knowledge

§   Demonstrated ability to meet deadlines and possess strong problem solving and resolution skills.

• Extensive derivative product and industry knowledge.

• Analytical thinker.

• Strong leadership skills.

• Experienced project manager.

• Be able to communicate effectively with colleagues at all levels and client contacts.

• Ability to manage change and to see change as a challenge.

• Highly-motivated and enthusiastic.

• Adaptable - ability to develop new approaches to solving problems.

• Strong inter-personal skills.

• Team player.

• Ability to think and act independently.

§   Drive process improvement initiatives and changes based on business strategy requirements and educate team on exception processing

• Expert knowledge of Internal Systems, MS office (excel, word) and good working knowledge of MS PowerPoint.  Knowledge of database management systems MS access / Visual basic/ Macros would be an added advantage

• Strong mathematical and analytical skills essential

§   Lead and support the Learning and Development initiatives for the team and demonstrate complete ownership.

§   Highly organised

§   Strong written and verbal communication skills

§   Strong problem resolution skills

§   Should possess excellent time management skills

About State Street

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