Reporting to the Head of Technology, APMEA the Deputy role is responsible for platform infrastructure, production support and service management.

Key stakeholders:

Group Heads of APMEA

-         CROs APMEA

-         UK 1st and 2nd LoD Risk and Compliance Teams

-         Global Head of Technology Office

-         Global Technology teams

-         Global Head of Technology  

-         Client Technology teams where appropriate.

This is a senior management role and will have c4 direct reports with a total headcount of around x employees through a matrix structure.

Service Management

Own the creation and delivery of technology KPI collation and reporting to Clients and internal governance forums

Represents FNZ in Client Technology forums, owning the service provided and ensuring meaningful articulation of service status and plans to address any issues arising

Provides FNZ leadership in client facing incident and problem management escalations

Production Support

Manages the interface into Global production support teams, ensuring regional outcomes are being achieved.

Owns the review of supply vs demand to ensure funding is in place, and actions are being driven to have all Regional technology platforms under the umbrella of production support

Works closely with production support global leadership to drive culture of continuous improvement in operating model, and the service provided to clients.

Leads the interface to Delivery function to ensure prioritisation of SMT fixes, Root cause Jira’s and performance/stabilisation activity is being appropriately prioritised

Supports the Major incident management team to ensure incidents are identified/contained/remediated 

Infrastructure

• Manages the interface into Global infrastructure teams, ensuring regional outcomes are being achieved.
• Owns the review of supply vs demand to ensure funding is in place, and actions are being driven to have all Regional technology platforms are covered by infrastructure
• Works closely with Infrastructure global leadership to drive culture of continuous improvement in operating model, and the service provided to clients.
• Leads the interface to Delivery function to ensure test environments are being maintained and production releases are appropriately dealing with technical debt

Risk and Compliance Management

-         Own and oversee the process for all infrastructure related compliance and audit activity

-         Manage the risks for the IT infra services where failure could have an adverse impact on the ability of the APMEA business to meet their regulatory and client obligations

-         Meet all critical audits, risk and compliance requirements for the Regions relating to their accountabilities.

Project Delivery

-         End to end delivery of APMEA infra, production support or service management projects i.e. run a project from requirements to production with all associated change management, stakeholder management, etc

Supplier Management

-         Own the relationship of the Regional third party suppliers including matrix management of global suppliers relating to services provided to the Region

Financial Management

-         Set and deliver infrastructure, product support and service management roadmap.

-         Manage the operational and capital expenditure budgets for their teams.

Leadership

-         Provide the technology leadership to the APMEA businesses, including during crisis management events and deputise for the Head of Technology where required.

-         Detailed understanding of technology infrastructure, service management and product support in a regulated environment.

-         Able to effectively interface with customers as a Deputy to represent FNZ’s through change and incident management processes

-         A proven track record in leading the delivery of large scale, complex technology infrastructure changes.

-         Communicate complex, technical ideas confidently and effectively with a range of stakeholders from both the business and technology

-         A strong commercial acumen to understand the business drivers and the impact technical decisions have on the business strategy

-         Experience with managing geographically diverse Teams

-         Experience with delivering resilient, scalable and high availability application products for customers.

-         Familiar with current and emerging technologies and how to create a robust, practical and modern technology environment.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.