What you get to do: 

• Conduct training for Ambassadors to include facility tours, safety training, and assigned station training 

• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement. 

• Communicate with your supervisor any concerns regarding Ambassador’s progress; Identify additional training needs 

• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records 

• Provide answers to Ambassadors to achieve job proficiency 

• Assist other facilities throughout the park as needed 

• Support facility integrity by maintaining high level of quality and cleanliness. 

• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations. 

• Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests. 

• Works as part of a team to increase productivity and while providing excellent guest service. 

• Maintains a professional appearance that meets grooming standards. 

• Complete clerical and administrative tasks such as creating and updating employee files.  

• Assist with scheduling in-park facilities as needed.  

What it takes to succeed: 

• Must have High School Diploma or Equivalent 

• Minimum of three (3) months department experience preferred 

• Previous training, teaching, and/or presenting experience a plus 

• Exhibit effective verbal and written communication skills; speak comfortably in front of small groups; respond effectively to individual and group questions 

• Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassadors 

• Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations 

• Organize resources, establish priorities and monitor multiple projects and assignments; results oriented 

• Must be able to walk and stand for long periods of time in extreme weather conditions, including leading park tours with training groups in a timely manner. 

• Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays. 

• Must be willing to work as part of a team as well as work independently with little or no supervision. 

• Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings 

• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service. 

• Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations. 

• Must be able to make phone calls and send correspondence to ambassadors regularly.  

• Must be willing to comply with all SEA grooming guidelines and employment standards. 

• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines. 

• Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook and Windows. 
• Must be able to perform other miscellaneous duties as required.