Job Description

An amazing opportunity has arisen for a Customer Representative, Sales MAH • Sales CABU. This position will be responsible for developing and executing insight-led territory and account plans, prioritising customers and activities with the greatest potential impact on pet health and sustainable growth. You will build long-term, trust-based partnerships with existing and potential customers, understanding their clinical and business context to co-create relevant solutions and drive commercial success.

This role involves staying current on animal health, our products, and market developments to translate scientific evidence into clear, balanced, and useful conversations with veterinary professionals. You will represent the company professionally at relevant events and operate with ethics, accountability, scientific integrity, and an inclusive one-team mindset.

What you will do:

Bring energy, knowledge, innovation, and leadership to carry out the following:

• Develop and execute insight-led territory and account plans to drive sustainable growth.
• Identify customer needs, market opportunities, and competitive dynamics to create focused action plans.
• Build long-term, trust-based partnerships with veterinary professionals by co-creating relevant solutions.
• Execute strategic priorities and product launches with discipline, using data and digital tools to improve targeting and adoption.
• Deliver agreed commercial objectives and field activity standards, maintaining accurate reporting.
• Collaborate across internal teams to ensure a consistent and positive customer experience.

What skills you will need:

In order to excel in this role, you will more than likely have:

• A university degree in animal health, veterinary or life sciences, business administration, or a related discipline.
• A minimum of 2 years of relevant sales and account-management experience in the companion-animal health industry.
• Demonstrated experience building strong customer relationships and generating new business opportunities.
• Working proficiency in English and flexibility to travel regularly across the assigned territory.
• Digital proficiency, including the effective use of Microsoft Excel to manage and interpret data.
• Customer orientation and entrepreneurship: understands customer needs, identifies opportunities, and follows through on solutions.
• Scientific credibility and communication: communicates evidence accurately and adapts technical content to the audience.
• Strategic planning and data mindset: sets priorities and interprets information to adjust plans based on results.
• Execution, ownership, and accountability: translates priorities into action and takes responsibility for outcomes.

Why Join Us?

As a company, we are committed to keeping the patient at the very heart of all that we do and strive to find solutions and treatments for some of the world’s most challenging healthcare needs. We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. So, if you are ready to… please apply today.

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Current Employees apply HERE

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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