---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Assurance Sr Manager WORK SETUP: Return to Office RESPONSIBILITIES: • Overall management of the WFM AP and QA cost structure and budget • To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours • Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts • Responsible for delivery on all contracts / SLAs • Focus on driving down cost to serve and looking for opportunities to expand the shared services model • Drive industrialization across all contracts • Increase automation, standardization and offshoring strategy for WFM AP and QA • Provide direction to WFM team on cost to serve initiatives • Responsible for driving operational maturity across all WFM AP and QA groups • Responsible for any cross-geography status or functional reporting for WFM AP and QA • Drives innovation between all WFM AP and QA groups • Accountable for keeping the Standard Delivery Solution updated • Responsible for the development of resources under his/her span OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS:
• Standard QA Profile
• >12 years of relevant experience in Quality
• 10+ years of supervisory experience

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