---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Manager WORK SETUP: Hybrid RESPONSIBILITIES: • Manage and Develop the Service Delivery Operations team • Responsible for career management of service delivery operations staff (e.g. training, engagement, mentoring, succession planning and annual performance process) • Manages US Individual Life processes. • Lead in efforts to maintain and enhance various parts of existing client service solutions. • Research, analyze, and recommend strategies for complex retirement plans • Practical understanding and knowledge of relational database structure and concepts. • Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources. • Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities • Lead and oversee multiple projects and help in prioritizing workload on the team based on urgency, importance, client expectations and business needs, delegating decision-making to team members as appropriate • Provide consultative solutions for Client’s Individual Life best practices and ensure details are understood so that our administrative processes and system(s) are established correctly. • Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.). • Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training. • Coaches team members on proper handling of transactions. • Execute existing DR/BCP plans of the team. • Execute/deliver output based on the project plan during migrations. • Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired. • Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports. • Takes ownership in resolving and managing end-customer issues and negotiations. • Manages internal updates/communication within the unit. • Enforces compliance to company policies and effect disciplinary measures on violations. • Initiate and implement process improvements. • Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects. What we're looking for: · Above-average communication and meeting facilitation skills. · Proficient in MS Applications. · Flexibility with rotational schedule and must be willing to render Overtime, if necessary. · Strong work ethics, integrity, and unquestionable character. Without any Code of Conduct violation. Has a good attendance record. No tardiness memo incurred. · Ability to handle multiple tasks and create and execute effective and immediate action plans for process issues. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS:
• At least 8-12 years of relevant experience in Service Delivery.
• At least 5 years leadership experience.
• 2 years Life Insurance Experience.

#LI-PH

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