Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Workflow Lead to join our team in Bengaluru, India.

The Workflow Lead oversees data reconciliation and query management activities to ensure the timely, accurate, and high-quality delivery of study milestones and operational objectives. Acting as a Subject Matter Expert (SME) for data revision and reconciliation processes, this role provides technical guidance, operational support, and issue resolution within a global, customer-focused environment. The position is responsible for maintaining quality and compliance standards, supporting audits and governance activities, monitoring operational performance, and driving continuous process improvements. Working closely with cross-functional stakeholders, the incumbent supports resource planning, team development, operational excellence, and the successful execution of Data Reconciliation Center deliverables.

Work Schedule

Rotational shift

02:00 PM - 11:00 PM

06:00 PM - 03:00 AM

Job Responsibilities

Workflow & Resource Management

• Manage Data Analyst (DA) query workflows to ensure timely completion of deliverables and adherence to established turnaround times (TATs).

• Monitor workload, resource allocation, and day-to-day operations to support study milestones, including database lock activities.

Data Analysis & Revision Support

• Serve as the local Subject Matter Expert (SME) for data analysis, data revision, and query management processes.

• Support DA operations by providing guidance on complex queries and coordinating the resolution of urgent requests requiring expedited handling.

Customer & Technical Support

• Collaborate effectively within a global, client- and sponsor-focused environment to ensure high levels of customer satisfaction.

• Provide technical and administrative support for CLS data processing systems and assist in resolving process, system, and application-related issues.

Quality & Compliance

• Lead or support investigations and responses related to quality events (QEs), audits, reportable issues, and other quality-related activities.

• Monitor the effectiveness of corrective and preventive actions to ensure compliance and continuous improvement.

• Maintain query reconciliation processes, provide supporting documentation for audits and inspections, and represent the DA/DRC function during audit activities.

Operational Oversight

• Monitor global DA operational deliverables and manage stakeholder issues and escalations through resolution.

• Support the development, tracking, analysis, and reporting of departmental metrics and performance indicators.

• Conduct quality reviews for employees and trainees, including random quality control (QC) checks to ensure compliance with established standards.

• Provide periodic operational and functional status updates to management.

Process Improvement

• Identify and drive opportunities to improve and innovate DA processes, workflows, and organizational effectiveness.

• Develop metrics, business justifications, and recommendations to support process improvement initiatives.

• Lead or participate in cross-functional projects to implement and sustain process improvements through ongoing monitoring and evaluation.

Additional Responsibilities

• Perform selected duties associated with the Clinical Data Analyst II role, as required.

• Carry out additional responsibilities and special projects as assigned.

Minimum Qualifications

• Bachelor’s degree in science or related field.

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

Experience

• Minimum 7 years of relevant experience within a comparable clinical research, data management, or healthcare environment.

• Proven leadership, stakeholder management, negotiation, and influencing skills in a global, cross-functional environment.

• Strong ability to manage multiple priorities, solve problems, and deliver results in a fast-paced, deadline-driven setting.

• Excellent organizational, analytical, communication, and critical-thinking skills, with working knowledge of medical terminology.

• Self-motivated, detail-oriented professional with a strong commitment to quality, compliance, and process excellence.

• Collaborative, customer-focused, and adaptable, with the ability to work independently and communicate effectively in English.

Preferred Qualifications

• Bachelor’s or master’s degree in science, Life Sciences, Data Management, or related field.

• Minimum of 8 years of relevant experience.

• Prior experience in lab/clinical data management or healthcare, medical or laboratory functions.

• Experience supporting clinical trials and drug development programs across the study lifecycle.
• Demonstrated ability to lead and influence cross-functional teams within a matrix organization to achieve project and operational

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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