About the Role

We are looking for an experienced Data Steward / Senior Data Steward – Quality Excellence to help drive data quality, governance, and operational excellence across our diverse content domains.

In this role, you will work horizontally across multiple content areas to establish consistent data quality standards, strengthen governance practices, identify systemic issues, and drive scalable improvements. You will partner closely with Content Operations, Product, Engineering, and Quality teams to ensure our datasets are accurate, complete, consistent, scalable, and fit for customer and AI use cases.

This is a highly cross-functional role for someone who enjoys solving complex data-quality problems, bringing structure to ambiguity, and turning insights into sustainable improvements.

What You'll Do

• Establish and maintain data quality standards, business rules, metadata definitions, and taxonomy frameworks across content domains.
• Monitor dataset health and quality metrics to identify opportunities to improve accuracy, completeness, consistency, and timeliness.
• Investigate recurring data-quality issues and conduct root cause analysis to develop preventive and scalable solutions.
• Partner with operational teams to identify systemic issues and implement process improvements.
• Develop and maintain quality dashboards, data dictionaries, governance documentation, and standard operating procedures.
• Collaborate with product managers to translate operational insights into product requirements and enhancement opportunities.
• Partner with engineering teams to define data-quality requirements and support automation initiatives.
• Support complex customer escalations and investigations requiring strong domain and data expertise.
• Drive cross-functional initiatives focused on content quality, operational efficiency, and scalability.
• Promote standardization and best practices across content domains and workflows.
• Identify opportunities to leverage AI and automation to improve quality and reduce manual effort.
• Serve as a subject matter expert and trusted partner for data quality and governance initiatives.

What Success Looks Like

In your first 12 months, you will help:

• Establish a unified quality framework across content domains.
• Implement consistent metadata and taxonomy standards.
• Build quality dashboards that provide meaningful visibility into dataset health and quality.
• Drive recurring quality issues to root-cause resolution across multiple domains.
• Identify and pilot at least one AI or automation opportunity that delivers measurable efficiency gains.
• Establish scalable standards and practices that improve both data quality and operational efficiency.

What We're Looking For

• 8+ years of experience in data governance, data quality, content operations, product operations, information management, or a related field.
• Demonstrated experience with root cause analysis and cross-functional process improvement.
• Experience working with structured and unstructured datasets; experience in financial information services or related industries is preferred.
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity and manage multiple priorities.
• Excellent collaboration and communication skills, with experience working across Operations, Product, Engineering, and Quality teams.
• Experience defining operational metrics, standards, processes, and documentation.
• Technical Skills (Preferred):
  • Lean Six Sigma Green Belt certification.
  • Familiarity with SQL, BI tools, AI workflows, or metadata management.

Why This Role

This is an opportunity to play a key role in strengthening the quality and governance of datasets that support critical customer and AI use cases. You will have broad cross-functional exposure and the opportunity to influence how data quality is measured, governed, improved, and scaled across the organization.