Description -

Job Summary

As a Data Product Manager, you are obsessed with crafting personalized customer experiences that build upon your knowledge of the data flow across the customer print hardware and HP Smart ecosystems. You will work in a highly cross functional and dynamic environment to develop ways to leverage real-time data to define customer experiences within the products and through personalized communications. Not only will you define the data products to power engaging experiences, but you will also apply your knowledge of artificial intelligence and machine learning to automate and build new insights and capabilities. Key to this role is a core belief that building trust with our customers is critical and demonstrated by understanding the impact of the latest privacy policies on data capture and usage.  You have a strong foundation in analytics and experience with collaborating with product management, engineering and marketing teams. Overall, you love how data can drive delightful and engaging customer experiences and are excited to scale it worldwide. 

Responsibilities

• Deeply understand HP’s product and services data ecosystem in order to leverage existing capabilities and define new requirements for future experiences
• Balance the strategy, governance, and implementation of anything data related, and facilitate the conversations between all impacted stakeholders - executives, engineers, analysts, product teams, and external customers.
• Collaborate closely with the CRM, product and service teams to define data and functional requirements to deliver personalized experiences across all communication touchpoints.
• Apply your knowledge of AI and ML to define data products, schemas and models to automate customer experiences that can scale.
• Translate the requirements of large data initiatives into smaller, agile based stories that can be delivered in increments and then working to allocate resources for each initiative.
• Define a roadmap that defines the data requirements for new feature development that incorporates the needs of customers and the business.
• Understand the customer’s experience by continually immersing yourself in feedback and sentiment data to map out data personas and consumer profiles. 

Education & Experience Recommended

• Data Science or Engineering Degree
• MBA or business degree desired
• Ideally 10+ years of total experience with 5 years of experience in data product marketing/management

Knowledge & Skills

• Expertise in data science, data manipulation visualization and predictive analysis
• Strong foundation in analytics and metrics, and development of data schemas
• Experience in segmentation and targeting strategies across multichannel ecosystem
• Understanding of current data and privacy policies and how it impacts customer engagement strategies
• Working knowledge and experience with semantic / knowledge graph technologies
• Strong organization skills are a must to ensure that all tasks are completed to the appropriate deadline
• Ability to multitask and organize both your time and the schedule of the project, as you will often work on various projects and with multiple people at once
• Demonstrated knowledge of general marketing function either through education or work experience
• Excellent management and communication skills

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

What we offer

• A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies. 
• Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills. 
• Competitive benefits package, including: 
  • Hybrid work model (home office / office), depending on the role/functions  
  • Health & Life insurance 
  • Ticket Restaurant Vouchers or lunch at reduced prices at our canteen 
  • Flexible working hours to support work–life balance 
  • HP Flex Program: Kindergarten vouchers & Transport Card 
  • Exclusive HP products offers and discounts for employees, friends and family 
• Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally. 
• Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite. 
• Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities. 
• Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health. 
• Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and handson workshops using the latest printing technologies, from wall covers to 3D printing. 
• Easy commuting: Free parking available or excellent access via nearby train services. 
• Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and futureskills development. 

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"