Role Overview

The AVP, Data Operations Lead will establish and manage the Krakow Data Operations Hub supporting Investment Data Operations, Client Data Operations, MDM Stewardship, Data Quality and exception management. This role is accountable for regional service delivery, operational controls, workforce management, issue escalation and stakeholder engagement across the Krakow hub.

The role will play a critical leadership position in building a scalable global operating model, improving operational transparency and aligning data operations execution with data governance, platform modernization and business data needs.

Key Responsibilities

Regional Data Operations Leadership

• Build and lead the Krakow Data Operations team with a focus on Investment Data Operations and Client Data Operations

• Manage priorities, workload allocation, performance objectives and development plans

• Establish a clear operating cadence across daily operations, weekly service reviews and management reporting

Service Delivery and Controls

• Oversee execution of Data Operations activities and workflows

• Monitor SLA, KPI and issue aging performance across the hub

• Ensure procedures, control evidence, escalation paths and remediation tracking are maintained

Stakeholder and Platform Alignment

• Partner with Data Governance, Technology, Product Owners, business data owners and global operating teams

• Support xData Platform, Data Product and AI-enabled operations initiatives as operating models mature

• Drive alignment between operational activities, stewardship expectations and platform capabilities

Continuous Improvement

• Identify automation, workflow and process simplification opportunities

• Reduce recurring data issues through root-cause analysis and sustainable remediation

• Promote standardization, transparency and operational risk awareness across the team

Additional Skills

Strong Experience In

• Global data operations or investment operations leadership

• Security Master, Benchmark, Holdings, Client Data, MDM or reference data operating models

• Service delivery management, SLA/KPI reporting, controls and issue management

• Stakeholder management across business, technology, governance and operations teams

• Operational transformation, automation and process improvement

Qualifications

Core Experience

• 8+ years of experience in financial services, data operations, investment operations, data management or related operational leadership roles

• Proven experience managing teams and leading through organizational change

• Strong background in asset management or investment data operations preferred

Technical and Functional Expertise

• Understanding of reference data, data quality, stewardship workflows and operational controls

• Experience with workflow tools, data quality reporting, operational metrics and management reporting

• Ability to translate operational issues into business impact and remediation plans

Leadership and Soft Skills

• Strong executive communication and stakeholder management skills

• Ability to influence across global teams and functions

• Execution discipline, ownership mindset and strong control orientation

Education

• Bachelor's degree in business, Finance, Technology, Data Management or related field

• Advanced degree or relevant industry certification preferred

This role requires weekly office presence (3 days per/week)

About State Street Investment Management

What We Do. As the asset management arm of State Street Corporation, State Street Investment Management has served the world’s governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world’s largest asset managers with trillions of dollars under our care.

Our Mission. At State Street Investment Management, our mission is to invest responsibly to enable economic prosperity and social progress. We are driven by a desire to help our clients, and those who rely on them, achieve a better future. We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Company: State Street Investment Management

Minimum Salary:​

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​

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We Offer:​

• Permanent contract from day one​

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​

• Gold Medical Package for employees and their families (partner and children)​

• Premium life insurance package and private pension plan​

• Wide range of soft skills training, technical workshops, language classes and development programs​

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​

• Variety of well-being programs​

• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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