About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the Role 

Carrier has an opening for an experienced Commercial HVAC Area Manager to support our national Data Center team. This role is responsible for leading service operations and enabling profitable growth across a portfolio of mission-critical data center customers throughout the United States and Canada. Working closely with the National Data Center organization, the Area Manager will help expand market share through new business development, consistent operational execution, and exceptional customer experience. Products and services include repair service, maintenance agreements, modernization projects, and lifecycle solutions. The ideal candidate brings strong business acumen, a detailed understanding of data centers, technical sales and service operations, and experience coordinating complex work across multiple markets.

 Key Responsibilities 

• • Champion a culture of safety, quality, accountability, and continuous improvement across all supported markets
  • Lead and coordinate service operations for national data center customers, ensuring consistent execution of sales commitments, maintenance agreements, repair work, and modernization projects
  • Partner with the data center strategic account leaders, to execute growth plans aligned with revenue and EBIT objectives
  • Serve as the operational point of coordination for national data center accounts, establishing clear ownership, escalation paths, and service standards
  • Ensure reliable delivery in mission-critical environments by maintaining strong planning, scheduling, technical readiness, and risk-management practices
  • Drive technician productivity, work-order completion, digital asset connectivity, contract performance, and customer retention
  • Build and maintain site-level customer relationships through professional credibility, responsiveness, and strong knowledge of HVAC systems and data center operating requirements
  • Standardize operating practices, performance expectations, and customer communication across the national Data Center team while accounting for local market requirements
  • Collaborate with engineering, controls, project management, supply chain, sales, and field teams to align solutions with customer needs and commitments
  • Forecast, monitor, and communicate financial and operational performance against plan, including revenue, margin, backlog, productivity, and execution risks
  • Ensure customer satisfaction through on-time performance, service continuity, effective issue resolution, and delivery against contractual commitments
  • Support pipeline conversion by validating delivery capacity, scope, cost, and execution plans
  • Ensure Daily Management Board meetings are conducted and participate as a required leader
  • Monitor core Daily Management Board KPIs, assign corrective actions when performance is below target, and drive timely closure of action items
  • Partner with the team to review KPI performance, address underperforming items, and communicate recovery plans through the action-card process
  • Ensure scheduling and optimization guidelines, technical standards, safety requirements, and best practices are consistently
  • Identify and participate in relevant data center industry organizations, customer forums, trade shows, and events to strengthen market presence and promote company capabilities
  • Support workforce and capacity planning, including technician onboarding, readiness, specialized training, succession needs, and deployment for critical customer requirements

Required Qualifications 

• • High School Diploma/GED
  • 8 years of HVAC operations leadership experience in lieu of the education requirement
  • 5+ years of experience in service operations, sales, project execution, or business leadership
  • Ability to travel based on customer, team, and business needs

Preferred Qualifications  

• • Bachelor’s degree
  • Experience leading teams, programs, or customer operations across multiple geographic markets
  • 8+ years of HVAC service operations leadership experience
  • Experience supporting data centers, critical facilities, or other mission-critical environments
  • Experience managing national or multi-site customers and coordinating execution across regional teams
  • Working knowledge of chilled-water systems, air-side systems, controls, redundancy strategies, preventive maintenance, and critical-environment change controls
  • Strong proficiency with Microsoft Office Suite, Salesforce, SAP, and service-management or performance-reporting tools
  • Customer-centric mindset with the ability to build trusted relationships at executive, operational, and site levels
  • Proactive, organized, and able to balance multiple priorities, customer escalations, and geographically dispersed work
  • Excellent oral and written communication skills, including the ability to translate technical and operational issues into clear business actions
  • Understanding of financial and accounting principles, including revenue, margin, forecasting, backlog, and cost control
  • Strong service operations background with demonstrated success improving safety, productivity, quality, and customer retention
  • Deep knowledge of the HVAC, building controls, and/or building technologies industry
  • Ability to influence and deliver results within a large, matrixed organization without relying solely on direct authority
  • Demonstrated ability to establish standard operating practices and scalable processes across multiple markets
    

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.