HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.

We are looking for a Data and Automation Specialist  to join our Customer Experience and Automation Team in Palma de Mallorca. The main purpose of the role is to implement and maintain specific data ecosystems using Snowflake/PostgreSQL and build hybrid agentic-deterministic workflows on low-code platforms to optimize efficiency.

MAIN RESPONSIBILITIES:

• Implement and update data structures on Snowflake following established architectural guidelines, ensuring quality and performance of assigned datasets.
• Build and maintain datasets to allow automation of business processes using low-code/no-code platforms like Appian, n8n, Salesforce, and similar tools to integrate reservation systems, CRM, marketing, and customer service platforms.
• Develop connections using the Model Context Protocol (MCP) to integrate LLMs with external data sources as defined in technical specifications.
• Deploy and integrate generative AI models to personalize traveler experiences, automate content creation, manage chatbots, and support predictive analytics for demand and customer behavior.
• Collaborate with the Lead and stakeholders to translate business requirements into functional automation workflows and dashboards.
• Monitor AI and automation workflows, iterating for improved performance, reliability, and business impact.
• Build data queries for visualisations to analyse business processes and monitor change impact.

CANDIDATE PROFILE:

• Effective written and verbal communication skills for collaborating with team members and stakeholders.
• Strong practical skills in SQL and Python for complex data manipulation, scripting, and automation.
• Excellent analytical, problem-solving, and communication skills, with the ability to articulate complex technical concepts to diverse audiences.
• A strong team player mindset with a proven ability to collaborate effectively across multidisciplinary teams and foster positive working relationships.
• Demonstrated lateral thinking and creativity in solving complex problems and designing innovative automation and AI solutions.
• Deep understanding and applied knowledge of the Model Context Protocol (MCP) or similar open standards for integrating LLMs with external systems.
• Knowledge of data privacy regulations (e.g., GDPR) and a commitment to ethical AI practices.
• Familiarity with major cloud ecosystems (AWS, Azure, Google Cloud) and BI/data visualization tools (e.g., Tableau, Power BI).
• Proven, hands-on experience designing and managing scalable data solutions in Snowflake or PostgreSQL.
• Demonstrated experience building, deploying, and maintaining enterprise-grade workflows on low-code/no-code platforms such as Salesforce, Appian, and/or n8n.
• Practical experience developing and consuming REST APIs for complex system integrations in a professional environment.
• Previous experience working within an Agile or iterative project management methodology is desirable.
• Experience in applying AI for personalization and automation is highly desired, preferably within the tourism or hospitality sector.
• Familiarity with using BI and data visualization tools (e.g., Tableau, Power BI) to create business-facing dashboards.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.