Czech-Speaking Player Support Specialist for a Gaming Account

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers.

We are currently seeking a Czech-Speaking Player Support Specialist to join a leading global Gaming Account based in Sofia, Bulgaria. If you're passionate about gaming, enjoy helping others, and thrive in a fast-paced, multicultural environment, this is the perfect opportunity to turn your language skills into an exciting international career.

Responsibilities

• Provide exceptional customer support to Czech-speaking players via phone, email, and live chat.
• Assist players with account access, login issues, in-game enquiries, payment questions, and technical troubleshooting.
• Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.
• Escalate complex issues to the appropriate internal teams when necessary.
• Accurately document customer interactions using CRM and ticketing systems.
• Stay up to date with game updates, promotions, and platform policies.
• Deliver an outstanding player experience that reflects the client's commitment to excellence.

Requirements

Requirements

• Native or fluent Czech language skills.
• Good command of English (written and spoken).
• Excellent communication and interpersonal skills.
• Passion for gaming and online entertainment.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, customer-focused environment.
• Previous customer service or technical support experience is an advantage but not required.
• Comfortable using multiple computer applications simultaneously.
• EU citizenship or legal authorisation to work in the EU.

Benefits

• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Financial support during relocation