• Working within a team of dedicated Customs Declarants to process daily customs workloads on behalf of our customers.

• Completing all types of customs declaration to the highest standard and customer satisfaction.

• Creating, monitoring, and discharging NCTS transit documents to the highest standard and customer satisfaction.

• Supporting the maintenance of ETSF inventories and other customs-warehousing related procedures.

• Communicating with customers on a regular basis to provide output, transparency, and measure customer satisfaction.

• Ensuring that all customs documentation produced meets all applicable laws and compliance standards.

• Supporting the Customs Supervisor in the day-to-day operational running of the team and providing advice where required.

• To report all complaints and compliance issues and ensure corrective action is taken.

• Contribute regularly to continuous process improvements by sharing ideas, suggestions, issues and solutions regularly with supervisors and management.

Principle Duties & Responsibilities

• Monitor and proactively pick-up on incoming orders via all communication channels and systems.

• Review supporting documents provided in relation to the required clearance to ensure customs clearances are compliant and in accordance with customs and company regulations.

• Prepare and process import, export, and transit customs entries in accordance with customs regulations, laws, or procedures using provided customs software and monitoring pending clearances.

• Calculate customs taxes owed on shipments where applicable.

• Inform accounting team where applicable and support the collection of any debts.

• Communicate with customers on any enquiries.

• Liaise with HMRC regarding compliance issues as required in conjunction with supervisors and managers.

• Support with administrative duties in relation to the recovery and finalization of clearances.

• Create customer records in the database and ensure all required information and documentation (customers instructions, forms, applications etc) are accurately in place and take corrective action if required.

• Execute compliance checks and report any irregularities, support with internal and external compliance audits

• Proactively follow up on training programmes.

• Contribute to a healthy team spirit, respect and apply the values of the company, contribute to its vision and mission.

• Excellent communication skills.

• Excellent organisational skills.

• Ability to work independently and as part of a team.

• Pro-active approach to work, managing own workloads.

• Consistency applied to all tasks assigned.

• Attention to detail and high level of accuracy in their work.

• Ability to deal with customers’ problems efficiently and professionally.

• Strong team player who is self-motivated, reliable, trustworthy, and conscientious.

• Awareness of GB, EU & 3rd Country customs regulations and procedures.

• Awareness of logistics and transport procedures across different modalities (Air, Ocean, Road, Rail).

• Awareness of international trade regulations and practices (e.g., INCOTERMS, VAT regulations, trade agreements, sanctions).