Über diese Customer Success Partner Stelle bei Protolabs
Protolabs · Hybrid · Maple Plain, MN
Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.
Join our team as a
Customer Success Partner!
This role has a five day/week on-site expectation through training.
After training, it is a HYBRID role - in office Tuesday-Thursday in Maple Plain, MN
Monday-Friday: 9:30am-5:30pm
The Customer Success Partner is at the heart of the Protolabs customer experience, ensuring every interaction is effortless, informed, and value‑driven. This role supports customers and internal stakeholders by delivering timely, high‑quality service through phone and email while proactively completing operational tasks that keep our teams aligned and our processes running smoothly. Customer Success Partners are empowered problem‑solvers who help customers move from idea to production with confidence.
What You Will Do:
Ensure a seamless customer experience by reviewing and validating customer purchase orders for accuracy and completeness
Enter and manage customer orders while developing a strong understanding of order workflows, systems, and downstream impacts
Reconcile and verify customer payments, proactively resolving discrepancies to keep orders moving forward
Act as a central liaison across departments, ensuring customer needs, questions, and issues are clearly communicated and escalated when needed
Maintain accurate and up‑to‑date customer records in collaboration with the Customer Service Coordinator to support data integrity and reporting
Manage incoming customer inquiries, assessing urgency and routing requests efficiently to the appropriate internal teams
Deliver responsive, professional support via phone and email, partnering with customers to answer questions and resolve concerns effectively
What It Takes:
What Makes You Stand Out:
What's in it for you?
Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.
Proto Labs, Inc. is an Equal Opportunity Employer
Physical Demands:
While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.
Work Environment:
Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.
Bereit, sich bei Protolabs zu bewerben?
Bei Protolabs bewerben
