Über diese Customer Service Representative Stelle bei Dave Jones LLC

Dave Jones LLC · Vor Ort · Madison, Wisconsin, United States

At Dave Jones, we’re not just a full-service mechanical subcontractor—we’re a team dedicated to building careers that thrive. We specialize in plumbing, heating, cooling, electrical, and fire sprinkler installations for residential and commercial projects! We also offer a complete service department for Southern Wisconsin capable of handling projects of any size!

Our Core Values—Customer Focused, Excellence, Family, Forward Thinking, Giving Back, and Work Hard, Play Hard—drive everything we do. If you're humble, hungry, and smart, and you're looking to grow in an exciting new construction environment, we want you on our team. Join us at Dave Jones, where your career can reach new heights while working on projects big and small.

POSITION DESCRIPTION:

As a Customer Service Representative at Dave Jones, you will be the first point of contact for our valued customers within our Service & Remodel Segment. You’ll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.

COMPENSATION:

Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITES:

Answer customer inquiries via phone, email, and our portal with professionalism and courtesy.
Provide accurate information regarding services and assist customers in placing requests.
Resolve customer complaints and issues in a timely manner to enhance customer satisfaction.
Maintain detailed records of customer interactions and transactions.
Collaborate with various departments to provide seamless service.
Leverage ServiceTitan software

SCHEDULE:

Monday - Friday
7:30AM - 4:00PM

Requirements

High School Diploma or Equivalent
Previous customer service experience preferred
Strong communication and interpersonal skills
Proficient in Microsoft Office Suite and CRM software
Ability to work in a fast-paced environment
Experience with ServiceTitan a plus

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources

Bereit, sich bei Dave Jones LLC zu bewerben?

Bei Dave Jones LLC bewerben

Wie sich dieses Gehalt für Customer Support vergleicht

Diese Stelle zahlt $50,960/yr — über der üblichen Spanne für Customer Support Stellen.

$33,280 dem Median $41,600 $54,080

Übliche Spanne $37,440–$46,800/yr, aus 1,980 vergleichbaren Customer Support Anzeigen auf JobsRadar (Vergütung auf USD hochgerechnet). Gehaltseinblicke für Customer Support ansehen →

Über Dave Jones LLC

Our History

We started as a family company built on trust, craftsmanship, and care for people. From those early days to the thriving team we are today, our foundation has never changed: treat people right, deliver quality work, and keep growing together.

Over the years, we’ve expanded our expertise across HVAC, plumbing, fire protection, and electrical trades, serving customers in new construction, service, and remodel projects. No matter the scope, our focus remains the same—delivering exceptional results while putting people first.

Who We’re Looking For

We hire Team Players—humble, hungry, and people‑smart. These traits define how we work and who succeeds here. If you’re collaborative, eager to learn, and great with people, you’ll fit right in.

Our Core Values

These aren’t just words—they guide every decision and interaction:

Customer Focused – We put our customers first and deliver on our promises.
Excellence – We raise the bar and take pride in doing things right.
Family – We care for each other like family and build lasting relationships.
Forward Thinking – We embrace innovation and a growth mindset.
Giving Back – We invest in our communities and make a positive impact.
Work Hard, Play Hard – We celebrate wins and enjoy the journey together.

Why Join Us?

Here, growth isn’t just about business—it’s about people. We provide training, mentorship, and opportunities so you can build a career you’re proud of. If you want to work in a place where values matter and teamwork drives success, this is it.

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