Monday - Friday 8:00am - 4:30pm & rotating weekend based on business needs.

Pay Range:

Major Responsibilities:

• Accepts all incoming calls and other inquiries for Advocate Health. Handles concerns, problems, answers questions, and research issues.
• Refers issues that are beyond the scope of the department to the department best suited to handle the problem/questions via appropriate referral form.
• Meets and maintains productivity measures and quality assurance goals as established by the department.
• Documents all actions taken on each account.
• Updates and/or makes appropriate changes to insurance screens, demographic information, statement control screens, etc.
• Initiates monthly payment contract on accounts up to $1,000 for patients who meet guidelines.
• Maintains communication with collection agencies, administrative support, and cash management regarding activity on patients’ accounts as needed.
• Processes and returns patient voicemails within 24 hours of receipt.
• Resubmits accounts or combines accounts when appropriate.
• Performs all clerical functions required to handle a request to completion. Interacts with other departments, physicians’ offices, insurance companies, and attorneys’ offices to resolve issues.
• Informs supervisor of problems and recommends solutions. Makes supervisor aware of errors within/outside of Central Business Office to alert management of inter-departmental or departmental needs to change/revise.

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• High school education required; college preferred. Previous customer service experience required. Previous experience related to billing and collection of third-party payors and/or state agencies preferred.

Experience Required:

• Must have minimum typing speed of 45 WPM. Ability to communicate effectively withal socio-economic levels, both verbally and in writing

Knowledge, Skills & Abilities Required:

• ​ Demonstrated ability to support educational offerings that ensure translation of teaching into action.
• Innovative coaching and counseling skills when dealing with education and development issues.
• Comprehensive evaluation skills for determining skill and knowledge competencies of training specialists and learners.
• Ability to deal and work effectively with multiple departments and in matrix organizational structures. Exceptional verbal, written, and interpersonal communication skills.
• Demonstrated proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) or similar products and in electronic health record systems. Ability to quickly learn new software systems as needed.
• Strong organizational skills and ability to work independently with limited guidance or direction. Effective critical thinking, creativity, problem solving and decision-making skills.

Physical Requirements and Working Conditions:

• ​​​​ Requires the ability to sit for extended periods; however, the work does require some walking on same floor level. Must be able to view information on a computer monitor for extended periods. Requires minimal standing to file documents and perform research. Must be able to reach and bend on a moderate level.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.