Customer Service Administrator

Warrington

Role Purpose

• To provide full and comprehensive administration support for Engineers, Dispatchers and Service Management for all service activities, nationally, to ensure the highest level of customer service is delivered and all KPIs are achieved.   
• Full and comprehensive administration support to Internal and External Stakeholders  
• Ensure correct and swift processing of all work recorded in SAP  

Role Responsibilities

Main Duties

• Processing and control of subcontract orders and invoicing  
• Preparation of SAP quotations for external repairs   
• Raising any necessary Credit and Debits  
• Raising Purchase Orders for suppliers, follow up, control and monitor  
• Promote health, safety and welfare, champion a safety-first culture within our business 

Team Responsibilities

• Build a strong and positive relationship with customers, engineers and colleagues  
• Processing service reports through to invoice  
• Invoice queries and resolution/escalation as required  
• Proactive follow up of quotations raised for external repairs 
• Control and resolution of all SAP error reports  
• System cleansing as required referring to the error logs.  
• Allocate and order Sub–contracted work  
• Handling and logging of customer calls efficiently and by agreed procedure  
• To ensure all Customer Processes are followed and SLA are adhered to  
• Maintain and amend Customers CRM database 

Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM. 

Person Specification

Role Requirements

• Ability to work under pressure and in a fast-paced environment 
• Good organizational and multi-tasking skills 
• Ability to communicate on multiple levels  
• Strong admin experience  
• SAP experience is a plus  
• Excel & Word experience   

Competencies Required

• Adaptability 
• Attention to Detail 
• Flexibility 
• Influencing 
• Integrity 
• Resilience and Tenacity